Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Apr 25, 2019

We are very sorry to hear about your experience. However, our records don't indicate a return for this order or conversation regarding this order? You can definitely send the item back for refund (less handling fee) as long as it is in the original condition and postmarked within 30 days from when you received. If you wish to avoid the handling fee you can also return for store credit instead and order something else or a different color. We would be happy to assist you in returning as well if you would like to call us at 1-800-581-2001 Monday-Friday 8am-630pm CST. We appreciate your feedback and hope that you allow us to assist you in resolving this matter.

Response from Wigs.com – The Wig Experts™Apr 24, 2019

We are sorry to hear that you were unhappy with the piece you received. Returns are easy! If you would like to return you can go on our website to process that or if you would like assistance we would be happy to have a representative assist you. We can also assist you in finding something else that you might like better and that looks more natural. Feel free to call us at 1-800-581-2001 Monday - Friday 8am-630pm CST. We appreciate your feedback and hope that you allow us to help resolve this issue.

Response from Wigs.com – The Wig Experts™Apr 23, 2019

We are sorry to hear you are unhappy with our service. We also apologize, if you feel we are accusing you of lying. Our records indicate the item was scanned out and shipped to you. We have started a damage claim with the courier (UPS), once we hear back the results of their investigation we will update you. We do hope we help get this resolved. We appreciate your patience with this matter and feedback.

Response from Wigs.com – The Wig Experts™Apr 23, 2019

We are very sorry to hear that the piece you ordered didn't work out and about your experience. We do offer the option of returning for a different color or style; therefore the handling fee is waived. We have wig experts who would be happy to assist you in finding a color that may work better for you. If you would allow us the opportunity to assist in finding something else or another color we would happily apply that handling fee as store credit towards your purchase. We appreciate your feedback and hope that you allow us to assist in the future.

Response from Wigs.com – The Wig Experts™Apr 17, 2019

We are very sorry to hear about what happened with the piece you ordered. We would like to try and help assist and resolve this issue. We don't have a phone number on file for you if you could please contact our experts at 1-800-581-2001 Monday-Friday 8am-630pm CST. We appreciate your feedback and hope that you allow us to assist.

Response from Wigs.com – The Wig Experts™Apr 16, 2019

We are sorry to hear that you aren't happy with the piece you received. We do offer returns (as long as the item is in the original condition and postmarked within 30 days). Our records indicate this item is eligible for return. You can return for either a refund or store credit if you would like to try a different piece. Our wig experts are happy to help assist you in finding something you may like better. We appreciate your feedback and hope that you allow us to assist in resolving this issue.

Response from Wigs.com – The Wig Experts™Apr 15, 2019

We are very sorry to hear that you are unhappy with the piece you received. You do have the option to return it (as long as it's in the original condition and within 30 days). You can return it for a different color. If you wish to do so our wig experts would be happy to assist you in finding a different color and piece that may work better for you. We appreciate your feedback and hope that you allow us to help resolve this issue.

Response from Wigs.com – The Wig Experts™Apr 12, 2019

We are sorry to hear that you are unhappy with your experience. After reviewing your account, our records and call recording indicate the representative informed you of the correct cap size of the piece you ordered. The rep told you it was an average and not petite or petite/average. If the item has not been altered or worn with product and is in the original condition you are welcome to return the piece. We hope that you allow us in resolving this issue and appreciate your feedback.