Wigs.com – The Wig Experts™Reviews of wigs.com

I’ve been waiting for my wig to be delivered by UPS from Wigs.com since 20th June. I’ve been assured on numerous occasions my parcel would be delivered the next day. It has not arrived. They were very efficient at taking the import tax of £67. I am extremely disappointed. I don’t need the stress with my condition. I would not use Wigs.com or UPS ever again.

Very worst packing. Beauty Mark shampoo get wasted totally waste all shampoo come out and it enter into wig box. I wasted my money.

Here is a copy of the EMAIL I just sent to Wigs.com's customer service: I just received the 23" color splash pony that was supposedly tipped in DENIM BLUE but it is actually BRIGHT ROYAL BLUE. It's Hideous! My complaints: ***You have NO customer service help on Saturday!!! ***After paying 7.95 shipping to receive my product I had to pay 11.95 to send it back!!!!!! ***You are going to charge my 5.00 to restock the ponytail and I NEVER EVEN TOOK IT OUT OF THE PACKAGE. YOU CAN SELL IT AS BRAND NEW. ***I thought I wanted it in THE regular BLUE INSTEAD, however you do NOT do exchanges and this pony was 30% off. So you want to charge me FULL PRICE for the same blond pony in the other shade of blue and you want me to pay shipping all over again. I am SO UPSET that I am going to bad mouth your company on all my social media.... and believe me I have thousands of followers and they LISTEN. Are you a member of the BBB. I would like to send a formal complaint..... you did not inform me about your policy at the time of purchase. Also, it is not fair that I pay a restocking fee when it was never opened.

Honestly shopping was easy but when it came to customer service it sucked balls. No straight answers, had incorrect address even after I corrected it several times. Absolutely horrible.

I returned it. There was absolutely not a lot of hair to justify the price of the hair topper!

Not my favorite wig. Too much hair and very difficult to style, especially the bang area.

This is my 4th wig to own. It is the 1st not to fit at all.

CALLED WIGS.COM (800 581 2001) 5/10/19 @ 11:55 AM 1. Spoke with Allie and went over previous history of Wigs.com sending the wrong wig. Allie told me they need 3 to 5 business days for inspection after getting back wig. 2. I said, “This whole thing is not my fault, it is your fault, so what are you going to do for us?” 3. Allie said again that nothing could be done for 3 to 5 business days after the wig was received to determine the problem. 4. Allie also said once they determined if the wig were defective, they would ship a new one without charging for shipping. 5. I replied: That’s ridiculous since the wig sent you sent was not as advertised on your web site and the mistake was yours, not mine. Why would anyone expect to pay shipping for a mistake you made? 6. I asked to speak to a supervisor and was transferred to Erin. 7. Erin came on the line and I went over the same things stated to Allie. Erin reiterated the fact they needed 3 to 5 business days to inspect the wig. 8. I said, “Why do you need that time since I already sent you a long email detailing the problem, together with a picture that you asked me to send showing that the wig was nine inches longer than the one shown on your web site.” 9. Erin said, “Well, it might be that you have sent a different wig than you ordered—people have tried that in the past.” 10. I said, “You must thing I’m stupid. I sent you the picture you asked me to take together with a detailed explanation. Do you have it? 11. Erin said, “Yes, but I can’t tell exactly what I’m looking at and we have to inspect it.” 12. I said, “Do you not see that the length in the picture is 16 inches whereas you advertise it as 7 inches?” 13. Erin said, “You are condescending. If it is defective we will issue a refund.” 14. I said, “I’m condescending? Listen, I’m trying to get you to see what is going on here. And I’m not interested in a refund. I simply want the wig pictured on your web site and shown in the video that you posted. Additionally, I looked at numerous other videos on other web sites of the same wig and what you sent is not the same one you advertised. What are you going to do for me? 15. Erin said, unfortunately we will have to get the wig and inspect it. 16. I said, “You have the wig, it was delivered to you on 5/9/19. And now you insult me by telling me you will send it back shipping charge free. What else would anyone expect from a company who falsely advertised a product. You seem to gloss over the fact that the fault is not mine; it is yours.” 17. Erin said, “We will have to end this conversation if you continue to be abusive.” 18. I said, “I’m not abusive, I’m trying to get you to see that your company is at fault and you need to right things post haste.” I also said, “Is this conversation recorded?” 19. Erin said, “Yes.” 20. I said, “Good, I hope you let your CEO hear this because she needs to be clued in to what she needs to do to run her company. This is not the way to interact with customers. I doubt I will ever order anything from you in the future.” 21. Erin said, “Well, when we inspect the wig we can issue you a refund.” 22. I said, “Are you telling me that you will refund the entire amount back to the credit card, because your web site states you do not refund, but only issue a site credit. 23. Erin said, “We can issue you a complete refund. After we inspect the wig we will contact you to let you know where things stand.” 24. I said, “Are you going to call me? 25. Erin said, “We will. What number? (Erin never did call back). 26. I gave her my number and said, “Thanks.” 27. Erin said, “Have a nice rest of your day.” 28. I said: “I won’t.” 29. Call ended. The wig was ordered 4/29/19. Wigs.Com issued a refund on 5/16/19 one week after the above conversation. Their attention to this matter throughout was, in my opinion, miserable. I will not be doing business with this company ever again. I deal with Amazon for most online purchases and very seldom return anything. On an occasion that that is necessary, Amazon credits a return as soon as the item is deposited with UPS BEFORE they even receive it at their facility. I told Wigs.com their CEO might be well advised to consider revising their procedure and not put a customer through hoops, especially when it was their FAULT in the first place by sending the wrong product.