Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Oct 29, 2019

We are sorry you didn't receive this piece in time for your function. We emailed you on 10/17 (day after you placed) to notify you the item was not in stock and was on backorder. As soon as the item came back into stock we shipped it out. International shipping can take anywhere from 8-14 business days (as we have stated on site and when you place an order). We shipped it out on 10/26 and it is estimated to be delivered on 11/07 (9 business days). We strive to provide excellent customer service and to provide our clients with products they are needing. We apologize this order went as it did. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Oct 29, 2019

We are sorry that is a very popular piece and color. We would be happy to sign you up to be notified once it is back in stock. We can either notify you via email or phone number. Please let us know if you would like to do this. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Oct 28, 2019

We are sorry to hear the fun bun didn't work out. Our records indicate you spoke with a wig expert rep on the 17th and were given instructions on returning. Once we have received back into our fulfillment center we will notify you and process accordingly. We appreciate your feedback and will forward along to the manufacturer as well.

Response from Wigs.com – The Wig Experts™Oct 23, 2019

We are very sorry to hear you weren't satisfied with the color of the piece you received. Our records indicate you returned it and have been refunded as of 10/17. If you would like color help our wig experts would be happy to assist at 1-800-581-2001. We appreciate your feedback and hope that you allow us to assist you in the future.

Response from Wigs.com – The Wig Experts™Oct 15, 2019

We apologize for the delay with your order. Our records indicate we notified you on 10/2 about the item being out of stock and we estimate to have this in within the next few weeks. We will have the representative you placed the order with give you a call. We appreciate your patience and understanding.

Response from Wigs.com – The Wig Experts™Oct 15, 2019

We are very sorry to hear about your experience. The items were NOT received back in the original condition (factory fresh) that they were shipped out in and they were also received past the 14 day return time frame. We emailed you in regards to this on Oct. 9th. We appreciate your feedback and would be happy to assist with anything else.

Response from Wigs.com – The Wig Experts™Oct 15, 2019

We are sorry to hear you aren't satisfied with the piece. You can return the item as long as it's in the original condition and returned within 14 days from when it shipped.

Response from Wigs.com – The Wig Experts™Oct 15, 2019

We are sorry to hear you are having a difficult time getting a response from us. We would be happy to have one of our client care reps reach out, however we don't have a phone number on file. You can reach us Monday - Friday 8am -630pm CST at 1-800-581-2001 or you can email us at [email protected] and we will respond within 24hours if during the week.