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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Goodbye W.
Very bad experience. Received the wig, tried to put it on. Made for a child's head or Asian. Clearly it did not fit. Immediately returned it to the specifications on the wigs.com video. A week later I received an email saying they are unable to refund my $109. Customer service is terrible. I would highly recommend NOT doing business with this company. Going back to Toni tails.
ANGELICA G.
My order ended up being 100 euros more expensive because of unannounced import costs. I felt so deceived.. On top of this, when my order arrived, one item was missing plus the wig itself was really disappointing. Its hair density was rather poor, you could actually see through its scalp. I now own a very expensive bad quality wig that I won't wear. Customer service wise, someone called Sophia Suleman (Beauty and Hair) kept replying to my complaints with copy and paste emails. Apparently the info on extra import costs is stated in their FAQs section but nowhere else. She insisted they had it in red and bold as I checked out. I can guarantee that wasn't the case. I even went and placed a second order to double check this fact. This company has very good marketing (their online store and YouTube channel are great) but in reality, they are full of sh**. Do not be fooled. Do not buy from them, specially from out of the States 😠
Response from Wigs.com – The Wig Experts™Jan 15, 2020
We are very sorry to hear you weren't satisfied with your experience or the piece you received. The taxes/duties are a fee due to/within your country (not paid to Wigs.com) when ordering outside of the U.S. Unfortunately, this is not something we can do anything about. We do offer sales and discounts (which you received) in the hopes to help with these costs. It is stated on our site under policies/shipping&handling as well as it does appear in bold red when you go to checkout (on a computer & laptop). If you placed an order on a mobile device or ipad it would still appear (when you don't hide the full order). Our records also indicate we refunded you for the comb. In regards to the Upstage piece you ordered that is a very popular piece which is hand tied therefore, when you look at the base of the piece it is meant to look like your own scalp. We appreciate your feedback and apologize that you weren't satisfied.
christine F.
I have sent 5 emails trying to inquire on status of my order and no response to any of them. I would not recommend not will I order from them again. I have since order 2 wigs and already received them. Placed my oder December 28, 2019 and no on could respond to my request. It's now January 11th 2020...bad business
Response from Wigs.com – The Wig Experts™Jan 13, 2020
We are sorry to hear you have not received this order. Our records don't indicate any emails or phone calls from you in regards to this and we show it to be delivered on 01/03. We will have a representative reach out to you today at the phone number we have on file to try and help resolve this issue. We appreciate your patience and understanding.
Sharon P.
I was extremely disappointed with a purchased bang clip advertised as "human hair". The ad had it looking amazing on the website upon receipt it was 100% synthetic. I contacted the company for the return address and returned it immediately for a refund.
Response from Wigs.com – The Wig Experts™Jan 13, 2020
We are sorry to hear you weren't satisfied with the piece. Our records indicate we have received the item back into our fulfillment center and are in the process of processing your refund. Please allow 3-9 business days to see the refund reflected with your banking/cc institution. The Snap Bang Front you ordered and returned is a human hair piece. We did receive 2 other bang pieces back into our fulfillment center that were not ordered from us. We appreciate your feedback.
Joan G.
I’ve returned your product. Where’s my refund
Response from Wigs.com – The Wig Experts™Jan 13, 2020
The tracking shows the item is scheduled for delivery back to our fulfillment center today. We do ask that you allow 3-9 business days to process your return and refund.
lavernechisan
Not even close to expectations
Response from Wigs.com – The Wig Experts™Jan 10, 2020
We are sorry to hear you aren't satisfied with your piece. You do have the option to return as long as the item is in original condition and returned within 14 days from when it shipped. If you need assistance with returning or selecting another piece our wig experts would be happy to assist you at 1-800-581-2001. We appreciate your feedback and hope that you allow us to help in resolving this issue.
Paula G.
Well the problem I have to send back the wig because was small then the color was different.
Response from Wigs.com – The Wig Experts™Jan 6, 2020
We are sorry to hear the top piece you purchased didn't work out. We do offer many different toppers with larger base size or you could try a full wig. Once we receive the item back and inspect we will email you and process your refund or store credit accordingly. We appreciate your feedback and hope that you allow us to assist you in finding a piece that will work better for you!
Vickie
I have a smallish head and the wig was SO tiny. There was no choice of “sizes”. The same with one of the hats - way too tight. I also did not get a full refund. Unless you consider return shipping of almost $40 fair. Very unhappy at a difficult time in my life. Cancer patients beware!!
Response from Wigs.com – The Wig Experts™Jan 6, 2020
We are sorry to hear the pieces didn't work out. The wig you chose was an average size and the Softie is a one size fits all. We do usually recommend measuring before making a selection to ensure you get the right size piece. You can find how to measure at https://www.wigs.com/pages/how-to-find-your-wig-size We do not take out any return fees but shipping to you and the return shipping is not covered by us. The amount of shipping you weren't refunded was $22.90 since you chose air shipping to you which is $14.95 and used our pre paid label to return which is $7.95 totaling $22.90. We would be happy to assist you in finding the right piece for you and hope that you would allow us to help with that! We appreciate your feedback.
