Wigs.com – The Wig Experts™Reviews of wigs.com

I ordered 3 different colors of the same wig. As they arrived they seemed to have a different style, looser curls than the photo. I took great care with these wigs because I know how expensive they are. I choose my color and returned the 2 other wigs. I called Wigs.com and got the exact shipping date needed to comply with their policy. The wigs went back on time. A couple days later I got an email stating that they would accept the second wig back because it was damaged and late. Wigs.com was called again asking for an explanation. The rep was pleasant and helpful as she consulted her supervisor, who said that there was damage to the lace front and would not accept. But they had 2 options for me: 1: have it shipped back and shipping in on me. 2: they would KEEP it and give me a 25% coupon on a future a purchase. I chose to have it sent back to me. THE WIG IS IN THE SAME SHAPE AS IT WAS when I received it. The lace front is not tattered, torn or marred in anyway. If I had opted to leave the wig with them, would they have been able to sell it? I am thinking so! They sold it to me in that condition. We are disputing with our credit card and will not be buying anymore from Wigs.com, ever.

Wig looks way to shiny... too WIGGIE

Extremely thin. The hair won't be styled with a curling iron or rolling brush. Straight as a rod and no lift unlike the picture. Basically looks like a rag on and I paid $900 for it. DO NOT USE THIS SITE.

Ordered 2 hair wraps & neither looked like advertised, did not even remove them from package b/c the 1st was literally orange, the other was orange/white (nowhere near normal hair color) I Immediately looked up refund policy that said "it's so easy".. it IS easy except they don't tell you they charge you for the return label.. they don't refund shipping either way.. my total was over $45.. I only got back $28.. $7.95 X 2 =$15.90 where's the rest? For those struggling w/ hair issues from sickness, this is incomprehensible & taking advantage of people is even worse I'll never order from them again or any affiliate.. **As per your general 'generated reply' to everyone w/ the same issue--there is no misunderstanding when you're being ripped off by a business & you STILL haven't explained where the rest of the refund $ is even AFTER your $7.95 shipping both ways.. you are a shoddy business w/ shoddy business practices.. if people would listen, I'd tell them keep as far away from this website/business as possible... you will not get a full refund & depending on which way the wind blows, you may end up having to keep your rat rag... Do better by your customers... they are worth it

Received defective item, returned, they decided it was not defective and charged me 16.00, to shipping and return shipping on a 24.95 item. I would never shop with this business again!!!!

I’m extremely dissatisfied with my experience and will never order from Wigs.com again. I had to return an item and they’re trying to charge me double the shipping price for the return that they charged to send it initially. Not a trustworthy company, do not use them!

Buyer beware if your order goes on backorder...even though they normally don't run your card until the order ships...if it goes on backorder, they will charge you in 30 days...even if the product still isn't in stock...so you be out a lot of money with no product. It's also not a preauth charge, so it sticks around for 30 days unless you call and cancel your order entirely. They also do not send any kind of warning before they run your card after the 30 days. It caused a huge mess for me. I find it to be incredibly shady and have never seen it anywhere with any other merchant in my life. Response to reply: Well the original wig order that I tried to get corrected immediately after I bought it was 30% off, so by the time I got to the 3rd order with the right size/color, the sale was reduced to 25%. I bought it that 3rd time, because your site said it was in stock. Honestly, this may be my biggest beef- that things can be ordered from your site that are not in stock (with no notice on the site that the item is backordered). This doesn't happen with any other online retailer. Those two days it took for you to notify me it was on backorder kept me from purchasing the wig from another site with a sale. So now, if I want that wig in the right size and the right color, I'm going to have to pay full price somewhere else. If I let you substitute it for the regular size in that color, I'm going to have to pay someone $150 plus shipping to custom fit it. I don't want another color, and you don't have anything similar to it. As wig people, you should know how hard it is to find a style and a color that are right and how much time that takes. Picking a new style and color that you don't know will work for you isn't like choosing a different pair of pants. This is part of my professional look, and it takes substantial time/money to get right. With a good wig being as expensive as it is, I don't feel like it's really fair that my two choices right now are that I have to accept a color or another wig I don't really like/doesn't look good on me or spend another $200 (either to get the right wig full price somewhere else or to custom fit the wrong size) because you don't know how to synch your inventory to your online store properly. I'm not normally one who complains or causes a stink with retailers, either. I'm super upset, because I'm genuinely stuck right now, and you don't really seem to understand how much of a problem this is. For people who deal with women with hair loss every day, you are remarkably clueless as to what the right wig represents to us-professionally, personally, and emotionally- and the serious investment of time and money we put into finding that needle in the haystack. Your offer is insulting- an extra 5% off doesn't even cover my overdraft fee

The wig arrived damaged it smelled of a strong petroleum odor I washed it to try to salvage the wig because I liked the style but the odor prevailed and wigs.com will not give me a credit for the wig so I am stuck with a wig that stinks I can't wear it and I'm out $72 over all if I could give wigs.com no stars I would. No customer service. In response to Wigs.com's reply, the wig was not altered, it was washed with wig shampoo to try and remove the foul, chemical smell of the cap. Altering a wig would be to cut pieces of hair or change the color. Seriously, when the did customer go from being right to having to fight with a company for them to stand behind their products?