Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Feb 24, 2020

We apologize for any inconvenience or confusion. Our records indicate only one order placed with us on 02/08/2020 for a Wig Secure and no wig has been ordered from us. If you received a piece we would recommend checking to see who/what company you were charged by or that the piece came from. We appreciate your feedback and hope this helps resolve the issue.

Response from Wigs.com – The Wig Experts™Feb 24, 2020

We are very sorry to hear you weren't satisfied with the Cameron you received. We did inspect the piece upon return and did not deem it to be defective. Cameron does have a basic cap which means where the hair is parted there will be permatease to create volume to cover the cap. A piece with a monofilament part or top would have a more natural look and not have permatease in that area. We don't take out an restocking/return fees but shipping is not reimbursed (unless a piece is deemed defective). We appreciate your feedback and are sorry to hear we have lost you as a client.

Response from Wigs.com – The Wig Experts™Feb 24, 2020

We are very sorry to hear you weren't satisfied with the Power by Raquel Welch. Our records indicate we have received the item back and are processing your refund. Our wig experts would be happy to assist you in finding something else you might like better. You will receive an email in the next 1-2 business days. We appreciate your feedback and hope that you allow us to assist you in finding a different piece!

Response from Wigs.com – The Wig Experts™Feb 21, 2020

We are very sorry for your experience. We have updated our site, therefore now it will tell you when a color is out of stock at that moment. Usually, when a client asks to change color we make sure to check inventory to ensure the new color chosen is in stock. Again we apologize for your experience and hope that you allow us another opportunity to assist you with any hair purchases in the future.

Response from Wigs.com – The Wig Experts™Feb 21, 2020

We are sorry to hear you weren't satisfied with the color. The description does state it is a medium red/brown. We didn't take out any fees, however we don't refund for shipping. The shipping to you was $7.95 and you used our pre-paid return label which is a deduction of $7.95 totaling $16.85 (includes tax). We appreciate your feedback and apologize that you weren't satisfied.

Response from Wigs.com – The Wig Experts™Feb 21, 2020

We are sorry to hear the color you chose for the Clip in Bangs were not what you were hoping. You can return (there are not fees taken out). The only monies not refunded are shipping charges. Our wig experts would be happy to assist you in finding the right color! We appreciate your feedback and hope you allow us to help in resolving this issue.

Response from Wigs.com – The Wig Experts™Feb 20, 2020

We are sorry to hear the color was not what you hoped for, but happy to hear you are giving it a try! We hope that trying this different color has worked out. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Feb 18, 2020

We are sorry to hear about your experience. Unfortunately, returns must be in the original manufacturer's condition and the piece you returned had damage to the lace front and the waves/hair had damage. Again, we apologize that we weren't able to accept the piece back for return.