Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It is hard to order the size you need
You need to add a place on the check out list to make sure we purchase the correct size I bought and had to return all 3 lots of money to return in shipping
I will find a local place near me
Response from Wigs.com – The Wig Experts™Mar 9, 2020
We are sorry to hear you are having difficulty selecting the right size. Our records indicate your first order (W2-503912) and your last order (W2-506385) were for the Large size. However, your second order (W2-505565) was for the average size. When selecting a piece you can see the size in the description on the piece. It sounds like the average did fit (you put the color didn't work) so you would want to select all pieces that are offered in average. You can also narrow down the selection by clicking on the box near the top that says size and selecting average. Our wig experts are also happy to assist you! We appreciate your feedback and hope this helps clear things up.
LB
Linda B.
All the wrong items were sent
All the wrong items were sent. I will be returning them.
Response from Wigs.com – The Wig Experts™Mar 9, 2020
We are sorry to hear you aren't satisfied with the pieces you received. Our records indicate you ordered Two Color Splash Wraps (1 in R4-Denim Blue and 1 in R25-Dark Purple) and that is what was shipped. We will process your return according once received. Today (03/09) is the 14th day and per our return policies please be sure to return within 14 days. If you would like assistance with selecting a different style/color our experts would be happy to assist. We appreciate your feedback and hope that you allow us to resolve this issue.
DE
Deb
Please be aware of the 14 day from date…
Please be aware of the 14 day from date of order return policy! After consulting with my stylist and discovering the combs used to attach my topper could compromise my existing hair causing bald spots, I decided to return. However, since I was past the 14 day return window, I was unable to. Nobody asked why I was returning nor offered alternatives. I will not shop this site again.
BP
Brandi P.
I chose the wrong wig
I chose the wrong wig. It's looks terrible on me.
Response from Wigs.com – The Wig Experts™Mar 2, 2020
We are very sorry to hear you aren't satisfied with the piece you ordered. You can return it as long as it is in original condition and returned within 14 days. If you need assistance with returning our representatives would be happy to assist you, otherwise you can process the return online. If you would like assistance selecting another style or color our wig experts would be happy to assist. We appreciate your feedback and hope this helps resolve the issue.
TR
Tracie R.
Terrible do not purchase from this…
The wig fibers were awful. The front of the wigs fibers stuck out in several different directions I can not see how it passed inspection it was pure trash not for for a Halloween costume.
Response from Wigs.com – The Wig Experts™Feb 28, 2020
We are sorry to hear you feel this way. Our records don't show any correspondence with you in regards to the (1) order you have placed or any issues with the order. We show it has been delivered and have not hear any dissatisfaction from you since. If there is something more we can do or something we did not do we would be happy to try and resolve if you can provide more information.
HO
Holly
Wrong wig? Size is tiny, not as advertised.
I ordered this because it was supposed to be like the picture. Not true! The fit was tiny, and didn't look anything like the pictures. I tried to submit an RMA, but the website would not allow. On top of that I was charged taxes and duty of $70 of which I will not get back even though I am not going to keep this one. This is the first time that I have had any issues, so I am hoping that I can get this returned.
UPDATE:
I sent wigs.com an email with pictures showing that the box arrived severely damaged but never received a response. So far my experience has been terrible. I am surprised that given I've purchased other wigs from them that they would provide such a lack of service. They were previously pretty decent. They are really close to losing a long term customer.
Response from Wigs.com – The Wig Experts™Feb 28, 2020
We are sorry to hear the piece was not as you hoped. The modeled pictures can sometimes be styles, however our videos are the piece out of the box and put on (both look similar). Ellen Wille piece do sometime run smaller which is why we have them listed as petite/average. For international shipments there are duties/taxes charged by your country that doesn't go to us. The reason you weren't able to process your return online is because you are in Canada. As the pop up states you can contact us to return. If you are wanting to return and the item is in the original condition you can return to Beauty and Hair Returns
1504 N. Topping Ave
Kansas City, MO 64120
We hope this help resolve your issues and appreciate your feedback.
LT
Laurie T.
The color was wrong attempted to return…
The color was wrong attempted to return said not eligible. Contacted company via email and informed how to return with a note stating only eligible for return 2 weeks from date shipped not received. Read carefully prior to purchase and note large shipping fee.
Response from Wigs.com – The Wig Experts™Feb 28, 2020
We are sorry to hear the color was not what you needed. You do have the option to return as long as the item is in the original condition and returned within 14 days from when shipped. Our records indicate you are right at the time frame and still able to return if shipped today. You can go online and process your return and use our pre-paid label (which is a cost of $7.95 deducted from refund), however you don't have to choose that option. You can also return using the courier of your choice if you can find cheaper. We appreciate your feedback and hope this helps resolve the issue.
CM
Cynthia M.
One day past 14 day exchange policy = $1,500 down the drain
My first experience with Wigs.com was wonderful. They helped me to exchange my first piece for another that might offer better coverage. The first piece was $800, and the exchange was $1,500. However, life in fast forward with business trip out of town, I missed the 14 day deadline, calling on day 15 to try again as the fit was awkward, and I was hoping to try another exchange. I was advised kindly but completely without customer service that I was a day late - there would be no exchange. So, now I'm stuck with a $1,500 piece that refuses to lay properly, has been tried on once with the stocking and still sitting in the box. I emailed requesting management review, as I was simply looking for an exchange. I received a canned response apologizing that I missed the deadline. Never again would I purchase a single thing from this company, and I am absolutely letting everyone I know about the abhorrent customer service.
Update: Yes, Wigs.com, thank you for replying to provide confirmation of your inflexible customer service. Perhaps you should update your exchange policy to advise that 14 days is inclusive of weekends AND shipping time. So, yes, I was past the deadline. However, I reached out for help on day 15 from the receipt of my purchase delivery. Again, I am not disputing that I missed the deadline, rather I wish to highlight and express discontent over the inflexibility of your policy, especially when I was seeking an exchange not a return.
Response from Wigs.com – The Wig Experts™Feb 27, 2020
We are very sorry to hear that you weren't satisfied with your piece or with our return policy. Our records indicate you didn't reach out in regards to returning until 21 days after it shipped. Unfortunately, that is a week past our return time frame. We have a 14 day return time frame in place so that we can make our client's experience better and have NO RETURN FEES. We understand client's need to see the piece and maybe/possibly try on which is why we allow a 2 week return. However, if it is past that we run into issues with the piece being in original condition and accepted. Again, we apologize for this issue and that we weren't able to accept your return.
