Wigs.com – The Wig Experts™Reviews of wigs.com

Crap. Don't waste your money.

I did not want this item and notify them I know longer wanted item due from coming out side of USA and they would not cancel order or refund.

Wig does not look anything on Iike pictures. Looks fake and way too much hair in front. Will not buy again from wigs.com

THIS COMPANY HAS UNTRUSTWORTHY VALUES AND ETHICS-BEWARE!!! This is the first time I reached out for help about my thinning hair. Anyone who has this problem knows how discouraging it is. BUT DON'T LOOK TO WIGS.COM TO HELP YOU. It does not value it's customer regardless of your situation. As I sit exhausted from dealing with this, it makes me wonder if they even tell the truth about the hair pieces that they are advertising and selling. After purchasing a very expensive $600.00 hairpiece, they would not return nor credit my account because I was over the return date. Any reason for this. Have you heard of Covid-19 and shelter in place? That's what happened to me, and regardless, they used that crisis to keep my money. I purchased a hairpiece from this company thru my hairdresser, Immediately after the hairpiece arrived, the shelter in place hit in California due to Covid-19, I was in another city working as an Essential Medical Worker, I was able to get the hairpiece, but there was no way to get to my hairdresser to deal with this "hairpiece" and determine if it worked. She was 100% closed and still is 3 months later. Due to my job, it was less than #1 on my mind at the time. When I called to explain this to Kerry Smith, supervisor, she coldly said "There is nothing we can do, you cannot have a refund of your $600.00 nor can you return it". (although they'd told my hairdresser that they'd take it back, and give me credit, and then they changed their mind!) Who decides TO PROFIT SO GROSSLY during a national crisis especially on the back of someone who is already working high risk and after carefully explaining my circumstance? This is DISGRACEFUL. I have worked as a medical provider for over 30 years, and never have I treated someone with such DISRESPECT let alone during a Worldwide healthcare crisis. It made me wonder if this is one of the companies who took governmental PPP funding and kept it for themself when they didn't need it? I wonder if this is a company who profits off of alopecia and other painful female issues but never donates to charity or any women's causes? If they want to keep my $600, at least I'd like to know that they donate that sum to a charitable organization. But I wouldn't hold my breath because I did not experience one bit of grace or compassion from this company run by Carliz Teague, CEO out of Dallas. She should be ASHAMED to treat another woman this way and to send this calculated impudence down the ranks. I already feel ashamed to have this hair problem, it's the first time that I bravely tried to solve this painful situation for hair loss, and now I feel ashamed to have turned to this disreputable company for help, I feel tricked that I was taken by a company who treats all problems the same, worldwide epidemic or not. Again, their response was SHAMEFUL and I RECOMMEND GOING ANYWHERE ELSE but DO NOT TRUST this company.

My package was held up at customs for several days without a notification from UPS to me . I had to pay 60 Canadian Dollars to get the shipment cleared . Neither was I advised at purchase that international duties would be due, nor that the duties would be that significant!

I received the wig, tried it on, and was too small for me. I put everything back, the way it was, and requested a return which was denied because the wig “was altered”. If it was altered it happened before it got to my hands. When I opened the box I could tell that the pins were not in the original position and the ear tab were pointing out. $400 totally wasted. I got 1 large Upscale, that’s what I needed, from another site, better price and customer service. After my chemo I was not expecting this treatment, trusting them was a big mistake.

Never received my order

The only reason I gave it one star is because I didn’t have the option of “zero” stars. For the price of this topper, the quality was terrible. Color wasn’t even close. The part where the hair is attached to was not completely sewn on the end and sticks up. Have been trying to return this and get my money returned.