Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have been buying wigs from you for over 10 years and trying to return the last one has been a nightmare. I go to returns and the connect me to rtv.They sent me a return label and it was sent back may 8 or 9th. I got an email that return had been successful and my credit card would be credited. When I call wigs.com customer service I get an AI that hangs up on me. 7 times I called and same thing happens. I want to order another wig but cannot afford to until I get credit for the one I sent back. Please get in touch with me to resolve this problem. phone 7024804580,
Response from Wigs.com – The Wig Experts™May 27, 2026
Kay,
We sincerely apologize for the frustration you’ve experienced. After 10 years as a loyal customer, you deserved a much better experience. We’re sorry for the delay with your refund and the issues reaching customer service. Our team will be reaching out directly to help resolve this as quickly as possible. Thank you for your patience and continued support.
JM
Jan M.
You never compensated me $300 for the…
You never compensated me $300 for the wig you never sent me.
Response from Wigs.com – The Wig Experts™May 26, 2026
Jan,
We’re very sorry to hear about your experience. We have contacted you directly to work toward resolving this issue and would appreciate the opportunity to make things right. Please check your messages and get back to us at your earliest convenience, we look forward to hearing from you
RO
Robin
The color was all wrong
The color was all wrong! Not at all what was advertised!
Response from Wigs.com – The Wig Experts™May 22, 2026
Robin,
We’re sorry the color didn’t turn out as expected. Choosing the right shade can definitely be tricky, and we’d be happy to help you find a color that will work better for you. Please feel free to reach out to us directly with a photo or a little more about the result you were hoping for so we can recommend a better match!
CC
Calvin C.
Stop emailing me enough all ready
Stop emailing me enough all ready
Response from Wigs.com – The Wig Experts™May 15, 2026
Calvin,
We apologize for the frustration caused by our emails. We have removed your email address from our mailing list, and you should no longer receive promotional messages from us. Thank you for bringing this to our attention.
KM
Karen M.
Poor quality
Poor quality. Very flat. Does not even resemble the photo.
Response from Wigs.com – The Wig Experts™May 15, 2026
Karen,
We’re sorry to hear that your experience did not meet expectations. We always strive to provide quality results and understand how disappointing it can feel when the final look doesn’t resemble the reference photo. Your feedback is important to us, and we would appreciate the opportunity to make things right. Please reach out to us directly so we can discuss your concerns and work toward a resolution.
LH
Lynda H.
My order was placed on April 27th and…
My order was placed on April 27th and it has been stuck somewhere since April 30th.
Response from Wigs.com – The Wig Experts™May 13, 2026
Lynda,
We're very sorry your order hasn't arrived as expected. We'll investigate the delay since April 30th and work to resolve this issue promptly. Thanks for letting us know.
DD
Debby D.
The wig is terrible quality.
The wig is terrible quality.
Response from Wigs.com – The Wig Experts™May 13, 2026
Debby,
We’re very sorry to hear that you were disappointed with the quality of your wig. That’s certainly not the experience we want for our customers. We understand how frustrating it is when a product does not meet expectations, and we appreciate you sharing your feedback.
Please reach out to our customer care team so we can learn more about the issue and work toward a resolution for you.
CT
Christine T.
Not as advertised or expected.
My experience, not a review you want to advertise.
I buy wigs because I am balding with very fine hair. I also buy wigs because I do not ever want to style my own hair again. The wig I ordered was very beautiful and styled just the way I liked-- but only on the internet. When it arrived, the sides were completely flat and the whole look was something I never would have knowingly ordered. It looked unfinished and unstyled. It would need products applied to make it look like your picture. It is synthetic and if you expected me to style it myself to make it look like what I ordered, that should have been stated before my order was placed. You could have provided the wig products names to safely use and how to use them. My entire reason for wearing wigs and wanting to try your company has been very unsatisfactory and disappointing. I did not have the time or interest in struggling with a return. The customer should not have to try to fix your mistakes The other issue is that it is impossible to choose a color from the microscopic samples shown on the order page. Providing numbers on colors and descriptions and jamming all the swatches side by side are completely useless--it is very difficult to even imagine what a wig company will ultimately send. The wig could instead be advertised with a model wearing it with color name and number, and describing clearly what is in that color. Then, another model, or the same one, with a different color number and description wearing the same wig. I do not understand how this could not be done. This is false advertising and leaves the customer discouraged, and not confident that what they chose for a color and what arrives is ever going to match what they intended. Even Kohls website clothing has a dot for each item color available, which the customer clicks on, and the dress or whatever is being purchased, instantly changes to the customer's second choice of color. There is then no doubt, as the customer choice is always easily seen in the clothing item but then also in a new, different color click.
When wig colors are seen one at a time without the confusing impossible tiny samples side by side all together, the choice by the customer and the pick by your employees, would then be the perfect match. Now I have a wig I cannot use and have to start my search all over again. Buying a wig online should not be so difficult.
Response from Wigs.com – The Wig Experts™May 5, 2026
Christine,
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.
The photos shown on our website feature wigs that have been professionally styled for presentation, which can result in a different appearance right out of the box. We do offer a range of recommended products on our site, along with detailed guidance on how and when to use them to achieve the look shown. That said, we understand your expectation was for a ready-to-wear style, and we’re sorry this was not made clearer upfront.
We also want to make sure you know that support is readily available. Our team includes live agents who can assist by phone, email, or even a Zoom consultation to walk through styling, product use, or color selection in a more personalized way.
We would genuinely like the opportunity to help resolve this for you. Please reach out to us directly so we can better assist and find a solution that works for you.
