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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Laurip
Wrong color bad quality please refund me
Response from Wigs.com – The Wig Experts™May 24, 2021
We apologize for any confusion or issue with the item you received. Our records and the return indicate the correct color was shipped. We have processed your refund for the return as of May 20th back to the original payment method. We truly appreciate your feedback and please know if you don't see the refund reflected to please give us a call!
Erika Z.
Finger weg von diesem Unternehmen. Auf der Internetseite wird suggeriert, dass das Unternehmen in England sitzt. Das ist nicht der Fall. Wenn die Ware weder in Farbe, Qualität und Schnitt stimmt, dann ist die garantierte Rücksendung nach China mit 48,69 Euro zu bezahlen. Wenn Ware gar nicht ankommt, wird man monatelang hingehalten. Also besser lassen.
Mary A.
Terrible weave
Response from Wigs.com – The Wig Experts™May 10, 2021
We appreciate your feedback and are eager to have you send the wig back so we can refund you for the item you aren't satisfied with. Our experts would also be happy to assist you in finding another piece that will look more natural and what you are looking for as well as assist you with returning the piece if you need assistance with that also.
Kathy Hugo P.
My review is poor due to customer service. Have emailed customer service several time and have yet to hear anything from them in return. The topper was of very good quality, but the color was way off. I live in a very rural area and was having a very hard time getting the hairpiece returned. Both locally owned ups stores had quit shipping due to Covid issues. I am a senior lady and spent more than I should have on something I’ll never be able to wear. I have asked for help on returning product with no response at all. Really poor customer service if you can’t even return emails. I wouldn’t recommend purchasing from this company.
Response from Wigs.com – The Wig Experts™May 17, 2021
We are sorry to hear you didn't receive response back from our customer service department. We respond to emails during our business hours of Monday - Friday 8am - 6:30pm CST. Our representatives have tried to contact you to try and help resolve this issue but just needed a bit more information. We truly appreciate your feedback and look forward to hearing from you.
JP
I bought 3 pieces from here. However the last one I bought was used and packed like it was thrown in there. It was dirty it look like it might’ve been cut. Since this is Covid I can’t get out of the house to go to the post office and they said that I can’t get any type of refund until I send it back and they look at it. Well they obviously didn’t look at it before sending it to me.
Response from Wigs.com – The Wig Experts™May 4, 2021
We appreciate your feedback and are eager to have you send the wig back so we can inspect it and determine how we sent out a wig that sounds like it did not pass our quality control process. We have worked hard to implement processes to ensure we only send out products that pass our strict quality control process. Please know you can ask or schedule UPS to pick up your return and you can print out the return label from our website. One of our representatives left you a voicemail to assist with this issue and returning.
Shawna P.
I was very excited to receive my wig and also ordered from wigs.com because they said they had great return service. It was easy to return my wig but then I received a notification from them that they would NOT reimburse me for my wig because it was not fresh. I have no clue what that means but in order to see if you like a wig, you have to try it on. They will NOT reimburse me so now I have to pay shipping for my wig to be returned and me not be satisfied with my purchase. Beware!
Response from Wigs.com – The Wig Experts™May 4, 2021
We apologize that we weren't able to accept the piece back because it was returned without the manufacturer box it was shipped in. We try to make returning easy and simple and prefer to have happy clients that we are able to refund but the returned items have to be in original condition with all tags and packaging. We will have our returns team ship the item back to you.
Susan A.
Not worth the money for the wig. I liked the color choice but the fit was subpar for $400.00!! Return states no return of worn. But how you see if it’s good if you can’t wear it a day to see if it is a proper or improper fit!!
Response from Wigs.com – The Wig Experts™Apr 19, 2021
We appreciate your feedback and would like to apologize for the piece not fitting. We understand selecting a style and color can be difficult but sizing is just as important. We always recommend measuring your head so that you order and receive the correct size. If you aren't sure how to do so you can view instructions in the link below: https://www.wigs.com/pages/how-to-find-your-wig-size Please know if the item is in original condition with all tags and packaging you can return the item. We understand clients need to try on the piece to ensure they like the color, style, and fit which is why we also provide a nylon liner for that purpose. Our Client Care Manager will also reach out to you to help with returning or any other questions or issues.
Molly
Straps broke instantly. Poor quality
Response from Wigs.com – The Wig Experts™Apr 12, 2021
We do apologize about the issue with the piece and would like to speak with you in regards to the item breaking. We have left you a voicemail and emailed you as well. We look forward to hearing back from you and resolving the problem. We truly appreciate your feedback and understanding.
