Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jul 19, 2021

We are very sorry to hear of any issue with the receipt of your item. We shipped your order on July 1st and the UPS tracking number indicates it was delivered on July 6th. Unfortunately, we don't have a phone number on file to contact you so we have emailed asking that you please call us at 1-800-581-2001 at your earliest convenience so we can get this issue resolved.

Response from Wigs.com – The Wig Experts™Jul 14, 2021

We apologize for any confusion or inconvenience. You are able to return, however you just aren't able to use our pre paid label as processed on our website because that is for clients within the U.S. You can return using any carrier of your choice to the address on the packing slip that was with your shipment. Our Client Care Manager has also left you a voicemail explaining this and offering assistance if still needed. We appreciate your feedback and will watch for your return.

Response from Wigs.com – The Wig Experts™Jul 9, 2021

We are very sorry that we weren't able to accept back the piece you returned. The lace had a couple of tears. Our Client Care Manager reached out to you to resolve this issue. We look forward to hearing back from you and resolving the issue. We appreciate your feedback and value it and you as a client.

Response from Wigs.com – The Wig Experts™Jun 24, 2021

We are truly saddened to hear that we will lose you as a client. We ask that you return the piece so that we can be sure to inspect it and determine if we need to update our description of the color on our site. We do offer pre paid return labels which would deduct $7.95 from your refund, however the color was not as described we would happily refund you in full. You also do have the option to return the piece using any carrier of your choice (such a USPS) which may be a less costly shipping option. Our representative you spoke with today is also having you refunded for the shipping to you for the new piece. We appreciate your feedback and will follow up once we receive the original piece back.

Response from Wigs.com – The Wig Experts™Jun 21, 2021

We truly apologize for the inconvenience with trying to cancel your order. The order was placed on a Saturday and our office is open Monday - Friday. We did try our best to make the situation right by having the order returned to us and refunding you in full. As for free shipping we understand this is important to our clients and we are currently working on making this possible without having to apply a coupon. We appreciate your feedback and are saddened to know we have lost you as a customer.

Response from Wigs.com – The Wig Experts™Jun 17, 2021

We apologize for any confusion with the piece you received. We don't charge or deduct restocking fees the only money you weren't refunded were shipping charges. We are going to refund you those as well for the discrepancy with the piece. We truly appreciate your feedback and hope that you allow us the opportunity to assist you in the future!

Response from Wigs.com – The Wig Experts™Jun 10, 2021

We truly appreciate your feedback and are saddened to hear of your disappointment with the piece. Our Client Care Manager has left you a voicemail letting you know we are going to refund you for the piece as we understand the shipping would be costly.