Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Sep 13, 2021

Hello Bren, We are very sorry for the length of time it took to process your refund. This was an error and we deeply regret that this refund was not processed in a timely manner and for any frustration this may have caused you. This is not common practice and we are sorry that this happened to you. To clarify regarding the return policy and your refund, Wigs.com does not deduct restocking or handling fees on returns. The cost of shipping to you, any tax collected on shipping to you, and the UPS prepaid label are not refunded as these are rendered to the carrier for their service. We would love the chance to win back your business and make this right for you. Your refund has been issued and we are here for you if you would like to try again. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 9, 2021

Hello Kim, We deeply regret the level of service you received and for any error in the handling the matter regarding the item that you did not receive. We do see that your refund has been issued and we thank you for bringing this matter to our attention so we can address this with our team. We hope you will allow us the chance to make this right for you and provide you with the quality of service that we strive to provide and that you deserve to receive for every order. Warmest Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Aug 31, 2021

Hello Annabelle, We are very sorry to hear that your Ellen Wille style Dance did not arrive as expected. You are absolutely correct, images and videos of products on Wigs.com should give you a good representation of what you should expect to receive. Please keep in mind these styles may sometimes appear slightly different right out of the box in comparison to these images on models that are styled by professionals to show to potential looks that can also be achieved. We do see you have been in contact with our Wig Experts and would love the chance to help you with an exchange and finding the perfect look for you should you wish to try again or return your order. Feel free to return our call at 1-800-581-2001 at your convenience. We would love to help you, provide recommendations, answer any questions regarding styles, and ultimately make this right for you. Thank you for allowing us the opportunity to serve you. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Aug 31, 2021

Hello Tanya, We genuinely are very sorry to hear about the condition in which you received your order. Our primary focus is providing quality products and will certainly look into this with our quality assurance team as we do inspect all returns. We would like the chance to speak with you regarding this matter to learn a bit more about what happened. We hope that you will allow us to win back your business and make this right for you, as we would like to keep you as a client and continue to serve you and your hair needs. We do see that your refund was issued today. Please give us a call at your convenience, our number is 1-800-581-2001 and we are here for you Monday-Friday 8am to 6:30pm CST. We hope you have a wonderful day. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Aug 18, 2021

We are so sorry to hear that you did not receive the color you expected and had to return your order. We understand shopping for color online can be difficult. While we do our best to provide the most accurate images, videos, and color descriptions online; unfortunately images may vary from screen to screen based on brightness settings, resolution, and the type of devise being used to view our site. We are very sorry you were not fully satisfied and would love the opportunity to make this right for you. While images and color swatches are intended to give you a good idea of colors our specialists have a number of different methods we can use to help you find the perfect color, including a free virtual face-to-face consultation. Feel free to return our call at 1-800-581-2001 or book a virtual consultation in the link located at the bottom of Wigs.com. We would love the chance to help you find your ideal color match. -The Wig Experts

Response from Wigs.com – The Wig Experts™Jul 27, 2021

Sumaira, We are very sorry to hear your order did not work for you. Thank you for taking the time to speak with us today regarding your return and providing us with your feedback. We hope the information provided was helpful. Thank you for allowing us the opportunity to serve you and we hope you will allow us to continue to do so in the future. Please do not hesitate to reach out if you need any assistance or have any questions. We are pleased to offer you the benefit of licensed cosmetologists on staff ready to assist you and provide expert advice on color and style. If you would like to speak to us directly, please call toll-free 1-800-581-2001 (outside the U.S., please call 1-214-443-4848). Licensed cosmetologists are available to take your call Monday through Friday, 8:00AM to 6:30PM CST. -The Wig Experts

Response from Wigs.com – The Wig Experts™Jul 21, 2021

Hello Roberta, We are sorry to hear that you were not fully satisfied with your purchase and for any confusion regarding your refund. Please be advised Wigs.com is happy to accept returns on any eligible products and we do not deduct any restocking or handling fees when returning with us. It appears the difference for your refund is was the cost of shipping, which is nonrefundable because it is rendered to the carrier for their service of transportation and delivery. We understand that shipping fees can accumulate when returning multiple items or orders. To assist clients we offer frequent sales or discounts, a free shipping coupon, and our shipping rates are flat-fee per order or return shipment. We also offer flat-rate prepaid return labels for $7.95 to assist with returns as well. We thank you for taking the time to provide your feedback and we hope you will allow us to serve you in the future.

Response from Wigs.com – The Wig Experts™Jul 20, 2021

We are very sorry that we were unable to cancel your order as requested. Unfortunately we were unable to review your request in a timely manner due to the higher volume of messages we received during the days our Customer Service office were closed for the July 4th holiday weekend. We would be more than happy to assist you with returning your order. We appreciate you taking the time to bring this matter to our attention and we are sorry for any inconvenience this may have caused you.