Wigs.com – The Wig Experts™Reviews of wigs.com

My wig was backordered and they did not let me know it was back ordered so I was just waiting

Disappointed in quality for the price! Zulily has better quality for a third the price. Was not satisfied with colors.

This last wig looks great, it just doesn’t fit as well as the others even tho it’s the same size

Last 2 orders I placed wigs were either discontinued or on back order and no one let me know until I called checking on status. In addition I always use $14.95 3 - 6 days shipping. Wigs are fine but customer service is horrible.

I originally ordered my wig in a beautiful color & when it came - was very dark, not like the color I thought I ordered. I tried to re-order - loved the fit, but for 3 mos - told “sold out.” My weekly tries to re-order - but no response. Three months later, my order went through. Again, Too dark. I am sending both back. But will order another style. Thanks.

Absolutely loved the wig, Forever Young Picture Perfect. It was the exact cut I had before losing my hair. This was my first time buying a wig, having to wear a wig so I did a lot of research prior to choosing Wigs.com for my go-to site for everything. The packaging, the comfort of the wig, the How-To videos are superb. My ONLY complaint, and it does rate as a big one to me at least, is that the Beautimark 4 pc. Try Me Kit has been on back order. Wigs.com is holding my $ spent on this kit for 30 days at which point they will cancel the order and then credit my card. I wish that I would have been given the opportunity to have used what I had spent on the Try Me Kit and been able to put it towards another Beautimark Wig Care System. In the meantime, caring for this wig has been a nightmare, to say the least and it shows! I do want to purchase another wig from wigs.com but NOT without the proper wig care system. I'm leery at this point of purchasing anything wig-related from any business.

I ordered a wig through wigs.com a few weeks ago and was actually happy with how easy it was for me to find something that I wanted. I'm very picky about my wigs (who isn't) and I have a lot of difficulty in finding one that fits my personality. I only had to shop for about a half hour before I found was that I thought was suitable so I ordered it - plus it was on sale so that was even better. I got my order confirmation email and then I waited. And waited. And waited. About a week went by and I still hadn't gotten an email stating that it had been shipped. I checked my spam folder and nothing. Zero communication at all with the exception of daily emails notifying me of sales and promotions. So I called the following Monday (they're closed on the weekends) and was told that the wig that I had ordered was backordered and it would be 4-6 weeks before it was received. Okay, how about we try another color? I picked out a similar one that was listed online as available and was told by the customer service representative that she "only showed 5 in stock and with the differential, I'm going to say that that wig is currently out of stock". She tried her best at finding a color that would suit me but I was going for deep brunette and the one she picked out was almost blonde. I let it go, she was trying. So I found yet another color I liked, it was actually in stock and I was able to order it. It took about another week to come in for a start-to-finish total of about 2 and a half weeks. Luckily, I had backup wigs to use in the meantime but if this is for someone who needed hair rather quickly, it would have been even more difficult. I did end up LOVING the wig I ordered, I just wasn't overly impressed with the customer service. My suggestion is to find one you like online and then order it over the phone since the online inventory does not appear to be accurate. I'm not sure I'll be back again.

returned one due to color. too much hair. wish I had gone to a store. won't try online again for this product.