Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Dec 17, 2021

Hello Melissa, We are very sorry for any confusion regarding your recent order. Please be advised that your order appears to have been placed online with your credit card information and requested to be shipped to the same address as your previous orders. For our clients' security we do not keep payment information on file. We are unable to place orders for clients without having payment provided for each new order. We do not deduct restocking fees or handling fees for any return. We would love to understand a bit more about this matter. Please return our call at your convenience. We hope you will allow us to serve you in the future as we do value you as a client. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 8, 2021

Hello Mandy, We are very sorry to hear of any issue you are having with your new hair. In order to better assist you, we did attempt to reach you by phone. We would love to speak with you for a better understanding of this issue you are having and offer any guidance to you. A virtual consultation sounds like a great option for you so we can better see the piece and help with recommendations on styling and any concerns you have about your new wig. We are here to help! Please feel free to return our call at 1-800-581-2001 or book a Virtual Consultation online at your convenience. Thank you for taking the time to let us know how you feel about your purchase and giving us the opportunity to help you resolve this. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 1, 2021

Hi Marie, We do apologize for any confusion or inconvenience regarding your shipping for your recent purchase. Please be advised all orders are 1-3 business days to process. The 2nd Day Air Shipping will take 2 business days to arrive to you from the date your order was shipped. Unfortunately UPS is closed during the Thanksgiving holiday (November 25th) which is why your order that was shipped on November 24th was not received until November 26th. We regret any delay or inconvenience to you. For any future orders that you need in expedited time, please call us directly at 1-800-581-2001 and a Client Care Representative can provide more accurate information regarding your items' processing and shipping time. In order to better serve you, we are currently processing a refund to you for the difference you paid for the 2nd Day Air and US Ground shipping. We hope this is helpful to you. Please do not hesitate to contact us if there is anything we can do to further assist you at this time or in the future. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 1, 2021

Hi Sharon, We are so very sorry to hear about your experience. In order to better assist you, we did attempt to reach you by phone. We would love the chance to speak with you so that we may have a better understanding of this matter and hopefully assist you with finding your correct size and a style that you will love. We understand that finding your perfect look and fit can be challenging when it comes to shopping online, especially if we are newer to alternative hair. We are here to help and would love to provide any guidance and show you how committed we are to each of our clients. A virtual consultation may be a great option for you. We thank you for your feedback and we hope you will allow us the chance win back your business as we do value you as a client. Warmest Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 19, 2021

Hi Brenda, We are so very sorry to hear about your recent purchase. In order to better assist you, we did attempt to reach you by phone. We would love the opportunity to help you find something that you will feel excited to wear. We are pleased to offer you the benefit of licensed cosmetologists on staff ready to assist you and provide expert advice on style, color, and how to care for your wigs or address any issues you are having with your hair. We are here to help Mon-Fri 8:00am-6:30pm CST. If you would like to speak to us directly, please call toll-free 1-800-581-2001 or book your Virtual Consultation online. We hope to hear from you soon and appreciate you taking the time to provide us with your feedback. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 3, 2021

Hello Karl, We genuinely are very sorry for any frustration regarding our promotional emails. It appears that you did have two email addresses registered with us. As requested we did remove you from our promotional email lists. The first email address was unsubscribed on June 25th and the second was unsubscribed on October 25th. If you are receiving pop up notifications it means you have opted into push notifications on your browser. Unfortunately we are unable to unsubscribe clients from this, but we do have a quick video on how you can unsubscribe themselves from the notifications. If you are still receiving any promotional emails we recommend to contact our Client Care team at [email protected] and advise which email address we can unsubscribe for you in order to assist you. We are sorry for any inconvenience and we hope you will allow us the chance to win back your business as we do value you as a client. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 28, 2021

Hello Ava, We are sorry to hear that you did not receive your purchase. Your order was shipped on October 7th but unfortunately UPS made two attempts to deliver to you but were unable to do so due to missing or incorrect address information. Your order was returned to us and your refund has been issued as of today October 28th. For any future orders please be sure to check the tracking information we send to you to receive any updates on your shipment and delivery. In the event that you would like to reorder, please call us directly at 1-800-581-2001. One of our Client Care Representatives would be happy to assist you and verify all address and contact information is correct when completing your purchases. We are sorry for any inconvenience regarding this issue with the delivery of your order. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 27, 2021

Hello Faith, We are sorry to hear this color was not a suitable match for you. In order to better assist you, we did attempt to reach you by phone. Our team of Experts would be more than happy to assist you by phone or with a Virtual Consultation to help find a more suitable color for you. Please be advised the prepaid UPS return labels are $7.95 deducted from the return total but it does appear that you were able to receive free shipping on your order and apply a discount to save $10 off your order. We hope those were helpful to you and make up for the return shipping cost. Please be advised that when returning your order, if you have a cheaper method to ship back your return, you are welcome to do so instead of using our prepaid label. Please do not hesitate to return our call if there is anything we can do to assist you. Have a wonderful day! Best Regards, The Wig Experts