Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Feb 18, 2022

Hello Sharon, We are so sorry that the color you received did not work for you. Unfortunately colors online will vary from what we see in person. Luckily you have a team of experts that would be more than happy to help you! A virtual consultation sounds like a great option for you if you would like to schedule a free appointment with us. We did attempt to reach you by phone to better assist you with a return or exchange and help with color. Please return our call at 1-800-581-2001. We are here Monday through Friday 8:00am to 6:30pm CST. We hope to speak with you soon as we would love to help make this right for you. Warmest Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Feb 11, 2022

Hello Wendy, We are so sorry to hear that your return from 2017 was either never received or improperly entered. We strive to address any client's concern as soon as possible. Unfortunately due to the length of time that has passed we are unable to verify any further information regarding your return. Please let us know if there is another way we can rectify this matter for you. We hope you will allow us the oppertunity to win back your buisiness in the future as we would like to keep you as a client. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Feb 8, 2022

Hi Imelda, It was a pleasure speaking with you today. I'm so glad we were able to resolve this for you. Please allow 5-7 business days from the date we receive your return to receive your refund and we are here for you when you are ready to try again. Have a fabulous day! Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 24, 2022

Hello Janice, We regret that this was not a good color or style for you. In order to better assist you, we did attempt to reach you by phone. We would love to help you find your perfect color and cut if you would like to return our call or book a free virtual consultation. We have received and entered your return. Please allow 5-7 business days to process your return and refund request. Please don't give up, we are here to help! Thank you for allowing us to serve you and we hope to hear from you soon. Take Care, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 20, 2022

Hello Vasanthi, We regret any error with your order and apologize for any inconvenience this may have caused you. Our records indicate that the EasiPart HD XL 12" hair topper was the item that was shipped to you. Please be advised the length (8", 12", or 18") are obtained only by measuring from the very back layer of the topper, not the overall length. As these are handmade items there can also be variance from piece to piece. If you did not receive the correct item, we would like the chance to make this right for you. We have noted your concern regarding the length for our return team so they are aware of this when inspecting your return. Please return our call to 1-800-581-2001 so that we may better assist you. Thank you for bringing this to our attention and we hope you will allow us to rectify this matter and continue to serve you. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 20, 2022

Hi Chantal, We are sorry to hear this color was not as you had expected. We understand finding the perfect color and style can be challenging, especially online but we are here to help and support you. A free virtual consultation would be a great option to better assist you with color and recommendations for hair toppers. Please return our call at 1-800-581-2001 or visit Wigs.com to book your Virtual appointment. We would love to help you with an exchange and anything else you may need. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 3, 2022

Hi Laurie, Thank you very much for taking the time to speak with us today. We look forward to meeting with you tomorrow during your Virtual Consultation and finding the perfect wig for you! Thank you for allowing us the opportunity to serve you and please do not hesitate to reach to us if you ever have any questions or need assistance. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 20, 2021

Hi Bettye, Thank you so much for taking the time to speak with us today and letting us help you with your exchange. We greatly appreciate your feedback and thank you for allowing us the opportunity to serve you and your hair needs. Kindest Regards, The Wig Experts