Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Apr 14, 2022

Hi Annmarie, We are so sorry that you have not received your order. Based on the UPS tracking it appears that the carrier did attempt to deliver your package 3 times but were unable to obtain the required signature for packages over $500. It appears that your package is now on its way back to us. We would be more than happy to reship your order to you. In order to better assist you, we did attempt to reach you by phone. Please return our call or reply to our email so we can proceed accordingly. We are here and happy to help you! Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 13, 2022

Hi Ellen, We are sorry this was not a good fit for you. We would love to meet with you virtually before your next purchase to help you with your sizing and find the perfect wig that you will love to wear. Please return our call to 1-800-581-2001. We are here for you and happy to help! Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 13, 2022

Hello Felicia, Thank you so much for taking the time to speak with us today. Please give us a call for your next order so that we can take care of you and make sure you are happy with your next purchase. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 12, 2022

Hello Carolyn, Finding the perfect topper can be difficult since color AND style are so important. Please keep in mind, these can be thinned or trimmed if it is too fluffy for you. We always recommend consulting an experienced professional when choosing to alter your wig or topper. We would love to help you with exchanging your order and finding hair you will love to wear. Thank you for allowing us to serve you! Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 12, 2022

Hi Mo, Oh no! We hate that your product was not as expected. Quality is extremely important to us and we'd love to help you with a return and exchange for another item you will be confident wearing. We offer virtual consultations and our experts are available to you Monday through Friday 8:00 am to 6:30 pm CST if you would like to return our call to 1-800-581-2001. We are here for you! Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 4, 2022

Hi Corinne, We are so sorry to hear this was not a good fit for you. We would be more than happy to help you with an exchange and providing any guidance regarding sizing, style, and color. Please return our call to 1-800-581-2001. We are here Monday through Friday 8:00am to 6:30pm CST and we would love to help you! Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Mar 24, 2022

Hello Irina, As we discussed on the phone, on March 15th, unfortunately you entered the wrong shipping address when you placed your order. Since you didn't catch the error in the email order confirmation, UPS delivered the order to that address. When we spoke, we advised you to file a claim with UPS and/or consider going to the address you listed to see if they still have your package. You didn't want to do either, so we helped by filing the claim with UPS for you, which they denied because they delivered the package to the address you provided. Then on your behalf again, we re-filed the claim with UPS to see if they would reconsider. We hope to hear back from them next week. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Mar 21, 2022

Hello Maria, We are so sorry to hear of any issue with your delivery and that you feel the information regarding shipping and duty was not clear at the time of check out. To clarify, we offer three shipping options for you to choose from when placing your order online and shipping to Canada. One option will allow you to prepay the cost of shipping and duties at check out. The other two options offer the choice between USPS and UPS, the cost of shipping, and duty and tax are due upon delivery. These must be paid prior to or at the time of delivery. Unfortunately we are unable to predetermine your duties as they are calculated by Canadian Customs at the time of clearance or inspection. It appears you had selected to have your order shipped with USPS with duty and tax owed upon delivery. In order to better assist you, we did attempt to reach you by phone. We would love to help any way we can and will issue your refund once we have received your return. We hope you will allow us the opportunity to earn back your business. Respectfully, The Wig Experts