Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Mar 6, 2026

Thank you for your feedback and for being a loyal customer. We’re sorry you had trouble reaching a live representative when you needed quick advice during the sale. Our team will be contacting you directly to help with color comparisons and the wigs you’re considering. We also appreciate your suggestion about bringing back more live help and will share your feedback with our team.

Response from Wigs.com – The Wig Experts™Feb 25, 2026

Patty, Thank you for your feedback and for being a longtime customer. While the shade name may be the same, color can appear slightly different from style to style due to fiber density and how the color lays in each design. We understand how disappointing that can be. We’d love to offer you a complimentary virtual consultation where we can review the pieces together and recommend alternative styles that may better match what you’re looking for.

Response from Wigs.com – The Wig Experts™Feb 18, 2026

Stacy, Thank you for your honest feedback. We’re so glad one of your wigs was perfect, but we’re truly sorry the other did not arrive in the condition it should have. What you described with the lace and hair is not our standard. We will be reaching out to you directly to make this right. Your trust means so much to us.

Response from Wigs.com – The Wig Experts™Feb 18, 2026

Hello! Thank you so much for your feedback! We’re thrilled to hear you love the cut, color, lace front, and lightweight feel. We’re very sorry to hear about the issue with the part and the noticeable seams. We’d be happy to look into this and see about exchanging it for you. Our Client Care team will reach out to you so we can help make this right!

Response from Wigs.com – The Wig Experts™Feb 9, 2026

Lynne, Thank you for your feedback! We’re glad to hear you liked the color, though we’re sorry the size wasn’t the right fit and that you were unable to wear it. Wig sizing can be tricky, and we’d love to help. We invite you to book a complimentary virtual consultation with our wig experts, who can guide you through proper measuring and help find the best size and fit for you. Please reach out to our customer care team so we can get you scheduled; we’re here to help you feel confident and comfortable

Response from Wigs.com – The Wig Experts™Feb 6, 2026

Mary, Thank you for sharing your feedback. We’re sorry the fit felt smaller than expected. If it’s riding up at the nape, the size or cap style may not be the best match. We’d be happy to offer a free virtual consultation to help you find a more comfortable, secure fit. Our team can guide you on sizing and styles that work best for you. Please reach out to our support team to get started. We’re here to help.

Response from Wigs.com – The Wig Experts™Feb 3, 2026

Bonnie, We appreciate you sharing your experience. We're sorry the wig's color and style weren't right and that you encountered delays in getting assistance. We're addressing the customer support concerns you raised to improve our service. Thank you for your long-term patronage.

Response from Wigs.com – The Wig Experts™Jan 29, 2026

Heather H, Thank you so much for sharing your feedback! We’re thrilled to hear you enjoyed the easy-to-use website, our brand selection, and that your order arrived in great condition. We’re truly sorry, though, that the delivery took longer than expected and that our return policy language felt misleading. We understand how important clear communication is, and we appreciate you bringing this to our attention. Your comments help us improve both our shipping experience and the way we explain return costs on our site. We value your support and hope we can provide an even better experience next time!