Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™May 25, 2022

Hi Susan, We apologize about the Modern Chignon and that you weren't able to use it. Our Client Care Manager called you today and left a message letting you know we are going to refund you. You will receive an email confirmation of the refund within the next few business days. If we can help with selecting a different piece we would love to!

Response from Wigs.com – The Wig Experts™May 18, 2022

Hi Terri, We are so sorry that you weren't satisfied with the piece. Please know that we want to make this right. We ask that you return the piece and we will refund you in full once received.

Response from Wigs.com – The Wig Experts™May 4, 2022

Hi Sis, We are sorry that this color was not a good match for you. We do see that your refund was issued yesterday and that you had been in contact with Brianna, one of our Experts, via email who had provided recommendations. We also see that you had a virtual consultation scheduled on April 26th but did not attend. We would love to help you with color! Please let us know if you would like to reschedule that virtual consultation or discuss the color recommendations we had sent to you. We are here to support you and thank you for allowing us to serve you. Warmest Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™May 2, 2022

Hi Patti, We are deeply saddened to hear about your experience. We do see that your order was refunded as of April 28th and that you were in contact with one of our representatives via email. We did attempt to reach you by phone in order to better assist you. We would like to win you back as we do value you as a client and our team of experts are here to help you. We understand shopping online can be frustrating and we would like to help make this right for you. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 29, 2022

Hi Kathy, Thank you for taking our call today. We are sorry this was not a good match for you and we hope you will allow us to serve you again in the future. We do see that your refund was issued today for your return. Our virtual consultations are a great way for us to assist you and we would love to meet with you to help you find your perfect wig. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 25, 2022

Hi Lorraine, Oh no! We know shopping for the perfect hair can be challenging online. Models are great because they show you the potential looks that can be achieved but certainly wigs sometimes can arrive differently than expected. We would love to help you with an exchange and finding you a more suitable style and color. We are here for you! Please return our call to 1-800-581-2001 or book a free virtual consultation. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 25, 2022

Hello Pam, We are sorry you were not happy with your new Pony. We are happy to accept returns on any eligible products and we would love to help you find your perfect hair. Please give us a call at 1-800-581-2001, our experts are here for you and happy to help! Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 19, 2022

Hello Rachel, We are deeply saddened to hear about your experience. We cannot apologize enough for the condition and quality in which you received your order and for the automated message regarding your return label. In order to better handle this matter, a member of our management team has reached out to you. This is not anywhere near the level of service we normally provide and we would really appreciate the opportunity to make this right for you. Thank you for bringing this to our attention and this teachable moment for our Client Care Team and Warehouse. We hope to speak with you soon. Sincerely, The Wig Experts