Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
love the wig but I am having trouble styling and having it stay in place. r
love the wig but I M
JH
James H.
Your site was easy to navigate
Your site was easy to navigate. the order was quick and easy. The piece was good, but I think you could do better on how to put on and use the wig. The tabs at the temples don't lay flat. I can't glue them down either so unless I pull the hair forward I can't wear it. You can tell it's a wig.
Response from Wigs.com – The Wig Experts™Sep 13, 2021
Hi James,
We are sorry to hear you are having difficulty with the fit of your most recent purchase. We would be happy to review any images you would like to provide or you can book a free virtual consultation to meet with one of our experts face-to-face for recommendations and guidance on your style, fit, and measuring. We also offer a great return policy and would be happy to assist you with returning or exchanging any eligible products. You are welcome to contact our customer service team Monday - Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email [email protected].
Thank You,
The Wig Experts
MH
Mich H.
Great company
So, the first thing I like about this store is that it is the United states. I have ordered from other sites but.they were from China. Even though I returned a Jon reneau topper, the entire process has been good. The website is easy to maneuver and the orders were mailed quickly and arrived within a few days. There has been no hassle to return the items so far. They have a 800 number and were super nice on the phone. Their products are good quality. I am on my fourth order after returning the first three. Again returns have been super easy. Waiting for my recent order to ship and hoping that this one is a good fit.
Response from Wigs.com – The Wig Experts™Sep 7, 2021
Hi Michele,
Thank you for choosing Wigs.com to serve your alternative hair needs. We are happy to hear that we were able to make this an easy experience for you and you are happy with the level of service we provide. Our primary goal is to provide a 5-star client experience. In the event that you are having trouble finding your perfect fit, style, or color match you may benefit from booking a Virtual Consultation with one of our Experts. By meeting face-to-face via Zoom and from the comfort of your own home, we are able to better assist you with recommendations and guidance to find your perfect piece which also greatly minimizes the need to return. Please feel free to return our call or visit the bottom of Wigs.com and visit the "Virtual Consultation" link to book your appointment for a time that is convenient for you! We hope your most recent purchase works for you but we are here to help.
Warmest Regards,
The Wig Experts
FL
Flo
Prompt and true to return policy
Prompt and true to return policy. The Salsa SS8/29 has a beautiful color quality look of highlighted auburn mixed with blended deeper color shades. However, I usually wear an average size, BUT I order large for a fuller fit & look. It fit like a small. And the one I received looked like a short hair cut old lady hair style. BUT again I commend Wigs.com for a prompt refund. Thank U!
Response from Wigs.com – The Wig Experts™Sep 2, 2021
Hi Flo,
We are so glad to hear you were happy with our service and that you found a beautiful shade that was suitable for you. We are regret that that size did not work. In order to better assist you, we did attempt to reach you by phone. We would be happy to discuss your measurements or find a size or cap construction in a similar style and shade that would be more comfortable for you. Please feel free to book an appointment for a virtual consultation with us or return our call at 1-800-581-2001, our Experts are happy to assist you Monday-Friday 8:00am-6:30pm CST. Have a wonderful day and we hope to hear from you soon!
Take Care,
The Wig Experts
LI
Lisa
Updated:Good customer follow through.
Update: ****I received a call today from Carrie with customer service. She was genuinely concerned about my issues, and ensured my refund was processed expeditiously. That is great follow through and I am impressed. I am going to upgrade my review to 4 stars. ****
I would love to leave an excellent review, however their lack of timely customer service is my main concern. Being a first time wig buyer, I called their phone number only to be on hold for a while, while I repeatedly hear their message tell me how fast and easy it is to order online. I hung up the phone and spent the next few hours looking at wigs. I ordered 2. One looked as close as could be expected to the wig in the picture and description including the color swatch and, i was very pleased. The other wig, while seemingly a nice wig, was Not in any way even close to the color swatch shown. The color swatch was called "GL11-25SS SS HONEY PECAN" with the description "Chestnut brown base blends into multi-dimensional tones of brown and golden blonde". The wig that arrived was literally blonde roots with platinum blonde ends, and there was nothing chestnut brown or any shade of brown in the wig. I boxed the wig back up as instructed and returned it via UPS.
According to UPS, the wig arrived on Friday at 11:45am at their facility, well within normal business hours. By Tuesday afternoon at 5:30pm I had not heard anything so I called the company only to be on hold for several minutes. When the phone was answered they quickly tracked my order via my phone. I asked them about my return and their first comment (a lie) was that the wig was received on Monday, surely they realize that tracking slips record time of receipt and signature. Then they proceeded to tell me that it would take them up to 9 business days to "process" the return. When I asked them why, they said it needed to be reviewed by multiple departments. These wigs are expensive and those of us that are ordering them, often need them. This is just bad customer service. I only asked for a store credit not a refund, but that was probably a mistake. Their prices for the same wig, same color are significantly higher than many other sites and I'd hoped it was due to attention to customer detail and experience. That has not shown to be the case.
Response from Wigs.com – The Wig Experts™Sep 2, 2021
Hi Lisa,
Thank you so much for taking the time to speak with us today and for bringing this information to our attention so that we can better address this with our team. We want all clients to receive accurate information as we really do value each person's trust and decision to shop with us. As discussed processing time for returns is usually closer to 5 business days. You are correct, we did receive your return on Friday August 27th and have processed your return inspection and issued your refund as of today September 2nd. Again we so sorry for any misinformation regarding your return or concern that may have caused. We hope you will give us the chance to improve your experience. We are here and happy to help you with any questions regarding color, styles, or booking your virtual consultation to better serve you for any of your future orders.
Warmest Regards,
The Wig Experts
CF
Carolyn F.
The wig hair was shorter than expected
The wig hair was shorter than expected. I think the wig base/cap is small.
Response from Wigs.com – The Wig Experts™Aug 25, 2021
Hello Carolyn,
We regret you aren't fully satisfied with your purchase. As you had ordered two different styles, we would like the chance to speak with you regarding your order. In order to better assist you, we did attempt to reach you by phone. If you would like to return our call, one of our Wig Experts would love the chance to help you find your perfect fit and look. You can return our call at 1-800-581-2001 or book a virtual consultation in the link located in the link at the bottom Wigs.com. We can meet face-to-face via Zoom to provide help on measuring to help you determine your size and offer style recommendations that may be more suitable for you. We look forward to speaking with you and thank you for allowing us to serve you.
Best Regards,
The Wig Experts
SB
sandra B.
i love the two wigs i bought i just…
i love the two wigs i bought i just have to now go and get them cut for my face thank you very much
FY
for your O.
The color I ordered was blonde and the…
The color I ordered was blonde and the hairpiece I received was a chestnut brown, when I replied to an email sent to ask me what I thought, I explained this, but received no reply, I will have to try and bleach it to match my hair color, too much hassle to return a $30 purchase. However I received a very nice call and email offering help with a return or other compensation such as discounts, so I felt they were helpful in trying to remedy the situation. It could very well be that the color displayed online was not true its actual color, so the mistake may have been a result of that.
Response from Wigs.com – The Wig Experts™Aug 16, 2021
Hello Linda,
We are so sorry to hear this color was not a good match for you. To better assist you, we did attempt to reach you by phone. We would love the chance to help you find your ideal color match. Our Experts have a number of methods we can use to help you, including a free virtual face-to-face consultation. Feel free to return our call at 1-800-581-2001 or book a virtual consultation in the link located at the bottom of Wigs.com. We would love to help you!
Respectfully,
The Wig Experts
