Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Mar 14, 2023

We were unable to reach you via phone call earlier. We apologize for the item you received. We understand it is not like the previous ones you have owned. As mentioned in our direct email to you, manufacturers have changed much about their production given the labor and supply shortage overseas. Unfortunately, we have noticed differences in the pieces, and so have our customers. However, we thank you for this feedback as we will report this to the manufacturers. Please note, we are always happy to help you through the return process for a refund or we can help you find a different style that you will love! Again, we sincerely apologize and we hope to hear from you soon.

Response from Wigs.com – The Wig Experts™Mar 10, 2023

Lea, we truly apologize that you received an item you were not satisfied with. We have been unable to reach you by phone, so we have sent a direct email. As we mentioned we are happy to help you return the item for a refund. However, we understand that not being able to physically see the item can be challenging when making a decision. We are genuinely here to help you find something that you will love. Whether you call us or book a consultation as it will be of great assistance. we have sent you a return label and information on virtual consultations. We look forward to assisting you, and we thank you for your feedback.

Response from Wigs.com – The Wig Experts™Mar 10, 2023

Suzanne, We are so sorry. We were unable to reach you via phone call. However, we have sent a direct email to offer our assistance. We truly apologize that you received an item you were not satisfied with. As we mentioned in our email, manufacturers have changed much about their production given the labor and supply shortage overseas. Unfortunately, we have noticed differences in the pieces, and so have our customers. It is of the upmost importance to us when we receive feedback as we are reporting these differences to the manufacturers. Therefore, we thank you! We are always happy to help you find an alternative option, or issue a refund. We are happy to know that your return was received and we were able to process your refund as included in the email. Again please do not hesitate to contact us, We are always here to help! Thank you for your feedback!

Response from Wigs.com – The Wig Experts™Mar 4, 2023

Maureen, thank you so much for your time talking to us today. We truly apologize that you received an item you were not satisfied with. As mentioned, these items and their differences get reported to the manufacturer, so we thank you for bringing this to our attention. We would have loved to get in contact sooner as we are always happy to receive the item as a return for a refund as long as the item is in its original condition and packaging. We can then help you through the exchange process. However, going forward, we are always here to help you, so please do not hesitate to reach out! Thank you again for talking to us today and thank you for feedback!

Response from Wigs.com – The Wig Experts™Mar 2, 2023

Kathy! It was so lovely to speak with you and find a good color option. We are so excited for you to receive your new pieces and as mentioned feel free to let us know how they work out! Thank you so much for your time today, we truly value you as a customer!

Response from Wigs.com – The Wig Experts™Feb 23, 2023

Gerry, We are truly sorry to hear this. If an item does not work out we ask that you please reach out to us as soon as possible, so we can help you by returning and finding something that feels and fits best! Don't give up! We understand your frustration and you are not alone with the smaller sizing and we are here to help you. We have a number of tools available to help you achieve your hair goals which minimizes the need to return or overworking yourself to make an item work. We want you to find an item that is easy to work with and fits your want and needs. Please visit the link below and book your free consultation so we can help you find your ideal size and style. https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Feb 21, 2023

Cris, it was a pleasure speaking with you to go over this matter and offer further options since the item is no longer eligible for a return, as the tags have been removed/not in the original form. As mentioned, we urge you to take advantage of our services, such as our virtual consultations to help with measurement and finding an alternative style that fits your needs. We are always looking for ways to improve, and your feedback is important to us. Please do not hesitate to call us if you would like our further assistance with this process. We are always here to help! Thank you for your time today!

Response from Wigs.com – The Wig Experts™Feb 21, 2023

Hi Cindy, We are sorry for the quality of the Tara that you received. Our Client Care Manager contacted you to get more information about the quality so we can report it to the manufacturer. Once we receive your return, we will refund you. We appreciate your feedback.