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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
No instructions, can't open up the clips, don't know what to do with it so I threw it in the trash
Response from Wigs.com – The Wig Experts™Jun 29, 2018
We are sorry to hear that you weren't able to open the clips on the piece you received. Our client care representatives would be happy to assist you in how to put on that piece or you do always have the option to return it if it is in the original condition. You can reach us at 1-800-581-2001 Monday-Friday 8am-6:30pm CST. We appreciate your feedback and hope to hear from you.
SC
SUE C.
Not for me
Not for me. To dark, to much hair, and just plain disappointing. Going back.
Response from Wigs.com – The Wig Experts™Jun 27, 2018
We are sorry to hear that you weren't satisfied with the piece you received. We do want our clients to be happy, and you do have the option to return it. We are pleased to also offer you the benefit of licensed cosmetologists on staff ready to assist you and provide expert advice on color and style. We can assist in finding something with less hair and lighter in color. If you would like to speak to us directly, please call toll-free 1-800-581-2001 (outside the U.S., please call 1-214-443-4848). Thank you for the feedback.
PS
Penny S.
I had placed an order for the…
I had placed an order for the Storyville wig,
It stays adhesive
Nylon wig liner cap
Wide tooth comb
Blue adhesive tape
Trick wide tooth comb
I received the wig in the mail but not the other items. I did call the customer service number and explained the situation. At that time she told me that she would contact the shipping department and call me back. I did not receive a call back or the missing items. I should have called back again but I did not feel like it is my job to track down the status of the order. This has been a month ago. I’m disappointed in the service.
Thank you for asking how I am liking my new items otherwise I would just have let it go.
Penny Spencer
Response from Wigs.com – The Wig Experts™Jun 20, 2018
We are so sorry to hear about your experience and that you didn't hear back from our representative. We have investigated this and have your other items being shipped out. The only thing that may not ship is the Hairtrix comb as it is currently out of stock. We apologize for this delay and will contact you within the next 24-48 hours with tracking information. We appreciate your patience and understanding with this matter.
CJ
Carol J.
The wig was great but the service isn't.
The wig was great but the service isn't. Gym
Response from Wigs.com – The Wig Experts™Jun 19, 2018
We are sorry to hear about your experience and that you weren't happy with the service. We would like to change your mind on that and assist you with any issues you may be having or that you aren't satisfied with. Please feel free to contact our client care team at 1-800-581-2001 Monday-Friday 8am-6:30pm CST.
PH
Phyllis
Disappointed
I was disappointed with the quality of the wig. Mariah is full of curls and cones with a rage not to brush the curls. Unfortunately, it seems like you have som me new inexperienced people in the packing department t who crus the top of the wig and flatten the curls. If this happens again, I will buy my wigs some place else.
Response from Wigs.com – The Wig Experts™Jun 19, 2018
We are sorry to hear you weren't happy with the piece you received. We are processing your store credit and would be happy to assist you in getting a new one sent out or purchasing something else. We will take your feedback into consideration.
MR
Madeline R Van D.
Very unflattering Color
Style was good but , the color was not a true dark brow highlited with a white grey. It was an awful drab gray. Not for me! I like the rooted and true dark brown with lots of white highlights. So sorry to have to return for payment put back on my credit card.
Response from Wigs.com – The Wig Experts™Jun 19, 2018
We are sorry to hear that you weren't satisfied with the piece you received. You are welcome to send it back. We are pleased to offer you the benefit of licensed cosmetologists on staff ready to assist you and provide expert advice on color and style. If you would like to speak to us directly, please call toll-free 1-800-581-2001 (outside the U.S., please call 1-214-443-4848). Licensed cosmetologists are available to take your call Monday through Friday, 8:00AM to 6:30PM Central Time.
DE
Dena E L.
Disappointed
None of the three wigs I bought were acceptable. They did not look like the pictures. One made my scalp itch. Another had hair sticking up in the crown, contrary to the picture, another had far too much hair in it. Customer service was excellent, but I have not returned them yet, so the jury is out on that. I am really disappointed as I was hopeful that the wigs would look exactly as advertised.
Response from Wigs.com – The Wig Experts™Jun 13, 2018
We are sorry to hear you weren't happy with the pieces you ordered. You can send them back. We did see that you placed a new order with the assistance of our client care representatives. We hope that you are happy with the new pieces. We appreciate your feedback.
JK
J K.
I have been ordering one specific wig
I have been ordering one specific wig, Angie by Envy, for a couple of years. I ALWAYS order the same color, Medium Blonde. I love the wig; it looks like my own hair. During one of my recent purchases (not in the immediate past but the one prior to this), I was dealing the a family emergency and did not open the box for some time. I opened the brown carton, of course, but just put the box in my closet. The box was labeled as it should have been, exactly what I ordered. When I finally DID open the box, the wig was BROWN. The tag secured to the wig was that of my exact order! I contacted Customer Service and was told that I could return it for an exchange. I subsequently returned the brown wig (labeled Angie; Medium Blonde) and received a text from the company saying that my wig did not qualify for a return or exchange because I had had it too long. So....what the Customer Service representative told me was a lie, and the company has a brown wig (for which I paid prior to delivery, thinking it really would be Medium Blonde) that they may send to another paying, unsuspecting customer who orders ENVY, Angie, Medium Blonde. Beware ladies, IT'S BROWN!!!!
Response from Wigs.com – The Wig Experts™Jun 12, 2018
We apologize about your experience with that return. We have investigated further and have issued you store credit as you requested for the piece. Please feel free to contact our client care representatives to get a new piece sent out to you. We appreciate your patience and understanding.
