Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Apr 19, 2023

Alcid, we are truly sorry to hear this, and we apologize for the confusion as the item is returnable. Unfortunately, we were unable to reach you via phone call. However, we sent a direct email providing the return label and as mentioned, the final sale message is meant for the breastcancer.org donation as it is not refundable. However, you are more than welcome to return the item for a refund. Please do not hesitate to contact us, we are more than happy to help you find the right item in the perfect color! We look forward to hearing from you, and we thank you for your feedback!

Response from Wigs.com – The Wig Experts™Apr 12, 2023

Cynthia, we truly apologize for this situation. However, we have reviewed our system and it looks like you spoke to a representative and were advised to return the item received, for a refund. We have confirmed you were refunded in full to the original form of payment, on April 5th, 2023 and we sent an email confirmation. We apologize if this information was not received. Please note, we have re-sent this information via direct email for your records. We look forward to hearing from you!

Response from Wigs.com – The Wig Experts™Apr 6, 2023

Lenore, We apologize that you aren't satisfied with your experience and refund. You were refunded less shipping costs which aren't refundable because that is paid out to the carrier.

Response from Wigs.com – The Wig Experts™Apr 1, 2023

We are sorry! We could not reach you via phone. However, we have been in contact via email, and return information has been provided. We understand the hesitance to re-order but we are happy to assist you in preventing this or in helping you find an alternative styles. We are hopeful that we will see more petite styles as we know how much our customers need them! We truly appreciate your feedback as we are always looking for new ways to improve. We look forward to hearing from you and further providing assistance.

Response from Wigs.com – The Wig Experts™Mar 28, 2023

Sonia, thank you for taking our call today. we truly apologize that the item did not work out. We understand that the item was not returnable as you mentioned the original packaging was no longer available. However, as mentioned in our call and email sent, we would love to work with you. We urge you to take advantage of our services. We have provided information on our virtual consultations to help you measure, go over color, and styles. We thank you for your time and feedback!

Response from Wigs.com – The Wig Experts™Mar 30, 2023

Marian. We apologize! Please note, shipping costs are calculated at checkout and vary on location. Keep in mind, we only use USPS for orders with a PO Box address, and use UPS for all other orders. We try our best to have sales often to help our customers with costs, and as mentioned in our direct email, we also offer free shipping on orders $150.00 (before taxes). We hope this is helpful! We truly appreciate your feedback and we apologize for any inconvenience.

Response from Wigs.com – The Wig Experts™Mar 27, 2023

Tiffany, we truly apologize. We strive to provide the best service while following our guidelines. Unfortunately, the item received was not accepted by our returns team due to damage on the lace. However, management will reach out as requested, to offer further assistance.

Response from Wigs.com – The Wig Experts™Mar 20, 2023

Denise, we sincerely apologize! We were unable to reach you via phone call. However, we have sent a direct email for further assistance. As mentioned, we were unable to locate any record of communication with the phone number on file. However, if a different phone number was used, we are more than happy to listen to the call and offer any assistance to resolve this matter. We truly value you and we look forward to hearing from you and finding a solution to your needs and concerns.