Carol R.
I have been waiting for an email or a…
I have been waiting for an email or a phone call concerning a wi8g that I bought that is shedding. I have yet to hear from Wigs.com. I was promised a phone call within 24 hours or an email. Nothing. I am a new wig wearer. I am still learning.
Response from Wigs.com – The Wig Experts™Apr 13, 2026
Carol, Thank you for sharing your experience. We’re truly sorry for the delay and the frustration this has caused. That’s not the level of communication we aim to provide, especially for someone new to wearing wigs. We understand how important guidance and support are during this learning process, and we sincerely apologize that you haven’t received the follow-up you were promised. We’d really like to make this right for you. Please reach out to our customer care team directly or provide your order details so we can prioritize your case and assist you with the shedding issue as quickly as possible. We appreciate your patience and the opportunity to improve your experience with us.


