Wigs.com – The Wig Experts™Reviews of wigs.com

My second review here about the poor customer service at Wigs.com. Called in again trying to contact the initial person I was directed to, Shabrena. She emailed back promptly after I called in and sent photos of the wig bald patches. She asked for more photos or, alternatively, schedule a consult with her. I responded promptly and chose to schedule a consult but couldn't get past their AI of course, or, she is ignoring the request, again. It has been over a week. I plan to contact Rene of Paris for help and file complaints with any state and federal agency governing the actions of this company. None of us have time for this kind of problematic customer service.

I am a FIRST time wig buyer and chose this company BECAUSE of their high rating....I will NEVER buy from them again. They claim they have an EASY return policy however that is an all out lie! In their ads they tell you to try on your wig in different lighting, indoors, outdoors and to get used to your new look! If I am not mistaken that means you need to put the wig ON! I did that. I did not like the look of the wig and how heavy it was on my head. I literally returned the wig within a week even though for some odd reason they give their customers 45 days to return them? If you don't expect customers to wear them why would you give them 45 days to return it? Makes ZERO sense. I however only tried it on. I also ordered a shorter wig in the interim and that wig I did want to keep. When I sent back the first wig it showed back up at my house literally 4 days after I sent it. I live in MN so that was an awful quick inspection of the wig for it to come back to me so quickly. So I am quite sure nobody looked at it....it was literally THROWN back in a box and sent back to me. AFTER they requested when I returned it to have it packaged neatly and just as I received it brand new with tags still in tact. THEN they had the audacity to NOT even put an explanation in the box as to why it came back to me which further validates to me that NOBODY actually looked at this wig but after emailing the company they tried to tell me that the wig had an odor (impossible as I never put any products on the wig or wore it for any length of time), it was tangled and had makeup on it. Again, they tell you to try the wig on and also I had the wig cap on when I tried it on so NO there wasn't any makeup on it. They refused to refund me for the wig so they had absolutely NO intention on allowing a return in the first place. DO NOT ORDER FROM THIS COMPANY!

Poofy, doesnt look as described

Customer service is horrible, the first representative was not able to determined my size; scheduled a video conference for assistance and the second representative was not able to provide accurate information on color selection. She then got her manager and it was worst. She said it was best to go elsewhere to look at wigs. I don’t recommend this place. Their customer service is horrible.

Terrible Experience Stay Away! I had a very disappointing experience with YWigs. They accepted my return request, provided me with a return address in China, and I returned the products at my own expense exactly as instructed. After I shipped the package, I provided the tracking number, and YWigs even confirmed that they would issue my refund once the package arrived. However, I never received my refund. Instead, I spent weeks trying to resolve the issue with customer service, DHL, and my bank. The return process turned into a nightmare. In the end, I lost my products, paid expensive international return shipping, and still didn't receive my money back. The customer service made many promises but failed to resolve the situation. This has been one of the worst online shopping experiences I have ever had. I cannot recommend this company. Think twice before ordering, especially if you ever need to return an item. Based on my experience, you risk losing both your money and your product. Greez D.

I order a wig in May 2026, still no wig and I see online they went out of business. It is now July2026 , still nothing but I saw online they went out of business.

not a good retunr policy. wont order from here again.

Poor quality, cheap looking piece. The refund was short and I had to pay for sending back the merchandise. Please keep my name out of your mailing list.