Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™May 3, 2023

Nancy, we truly apologize that you had trouble with the return process overall. We thank you for your time today. It was a pleasure speaking with you to clarify and confirm this matter. We will process your return for a refund once received. We are happy to know you ordered another piece and are happy with it! As mentioned in our call, we sent a direct email, and are happy to answer any further questions you may have. We thank you for your feedback and for choosing Wigs.com

Response from Wigs.com – The Wig Experts™Apr 28, 2023

We apologize that you received an item you were not satisfied with. As mentioned in the direct email sent we have received and processed your return. We urge you to consider booking a virtual consultation so we can better assist you! We want to help you find an alternative option that works best for you. Thank you for your feedback and we look forward to assisting you!

Response from Wigs.com – The Wig Experts™Apr 27, 2023

Betsy, we were unable to reach you via phone call, but we sent a direct email. We apologize the item was not the right color, but be sure we want to make this right. We understand that the sizing was not right, and unfortunately, we have confirmed that Rene of Paris runs a bit small in sizing. We look forward to hearing back from you and assisting you through the return/refund process. We can then assist you in finding an item that works best for you. Our sincerest apologies and we thank you for your feedback!

Response from Wigs.com – The Wig Experts™Apr 25, 2023

April, we sincerely apologize that you received the wrong color and if the shipping process felt long. We were unable to reach you via phone, and have sent a direct email to offer our assistance. As mentioned in the email, we included the return label and are happy to refund you for the item once it is returned. Keep in mind, orders may take 1-3 business days to process before shipping. However, this order was shipped the following morning as it had been placed a day before outside of business hours. We were able to confirm the order was delivered 3 days later with our 7-9 business days free shipping. We apologize for any inconvenience and we hope to hear from you soon!

Response from Wigs.com – The Wig Experts™Apr 25, 2023

Kellie, we apologize that you received an item that you were not satisfied with. We attempted to contact you via phone call, and have sent a direct email. We would love to hear from you and offer further assistance on this matter. Your feedback is truly appreciated as we are always looking for ways to improve. We look forward to hearing from you!

Response from Wigs.com – The Wig Experts™Apr 21, 2023

We are so happy we were able to get in contact and confirm this was a misunderstanding. We are happy to know we could get this matter resolved, and to assure you that we are always happy to help! We truly thank you for your time and look forward to assisting you in the future.

Response from Wigs.com – The Wig Experts™Apr 25, 2023

Lisa, we are so sorry to hear this item did not work out. The color ordered was SS9/24 ICED CAFÉ LATTE and is described as Dark Brown shaded with Golden Brown. As mentioned in our email to you, we advise that you go based on the description and not the images as they can differ in tone due to lighting. Color is one of the most challenging things to capture/portray accurately, but we will continue to do our best to improve. We have sent you information on our virtual consultation service as we believe this will be beneficial in helping you find the perfect item and color for you. Thank you for your feedback and we look forward to hearing from you!

Response from Wigs.com – The Wig Experts™Apr 19, 2023

We sincerely apologize that you received an item you were not satisfied with. We have sent a direct email providing a return label. We know finding the perfect item online can be challenging and we urge you to take advantage of our virtual consultation service. We are always happy to work with you and guide you in the right direction to ensure you find something to your liking! We included our virtual information in the email. We hope to hear from you soon, and we thank you for this feedback!