Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jun 15, 2023

We apologize for the inconvenience caused by the continued receipt of promotional emails after unsubscribing. Please note that it can take up to 24-48 business hours for your request to be processed fully. However, we have shared your details with our team, and they will ensure that you no longer receive any future emails. We truly value our customers, and we hope to have the opportunity to serve you again in the future.

Response from Wigs.com – The Wig Experts™Jun 12, 2023

Please accept our since apologies as we were unable to reach you via phone call. However, we have sent a direct email for further assistance. Please note, we are happy to accept returns on all items that follow our guidelines. Sadly, the returned item was not eligible as the lace was torn. Please note, having the right size for you is vital as the incorrect size can lead to damage. As mentioned in the email, we are more than happy in assisting you to measure/remeasure and guide you to an item that will truly fit and feel best. We hope to hear from you soon, and further assist you! Thank you for your feedback and for choosing Beauty and Hair!

Response from Wigs.com – The Wig Experts™Jun 1, 2023

MaryBeth, We sincerely apologize for any inconvenience. As mentioned in our direct email to you, there is a processing time of 1-3 business days. Unfortunately, this order was placed on the weekend, and our business days are Monday through Friday. However, the order was shipped within the processing time, and estimated to be delivered within the quoted time for the shipping option selected. We truly hope our email and detailed information on the process was helpful. We truly apologize for any inconvenience, and we hope to hear from you soon! Thank you for your feedback!

Response from Wigs.com – The Wig Experts™May 30, 2023

Blanche! We were unable to reach you via phone call. Please know, the final sale message is meant for the Breastcancer.org donation and not the item. We sincerely apologize for any confusion and inconvenience this may have caused! Keep in mind, we have sent a direct email providing a return label and instructions. We look forward to hearing from you and providing further assistance!

Response from Wigs.com – The Wig Experts™May 24, 2023

Hello Barb, We are genuinely sorry about your disappointing experience with our clearance wig. We always strive to provide the best quality products, and I apologize that it didn't meet your expectations. Thank you for sharing this valuable feedback; we will work to improve our clearance selection in the future. The wig was eligible to return it was the breast cancer donation that states you can't return. We apologize for the confusion. Our Client Care Manager contacted you today and left a message. We hope to hear back from you! We hope you'll give us another chance to provide you with the perfect wig you'll love. Warmest regards, The Wigs.com Team

Response from Wigs.com – The Wig Experts™May 22, 2023

Hi Andrea, We apologize for your experience with our company. Per your conversation with our manager, we will refund you for the return. We appreciate your patience and understanding. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™May 16, 2023

Anastasija, we were unable to reach you via phone call. We are truly sorry for any confusion and inconvenience this may have caused. As mentioned in our voicemail and direct email, the final sale message is meant for the donation to breastcancer.org and not the item. We are sorry to know the item did not work out, and you are welcome to return it for a refund. We have provided a return label and instructions via email. We look forward to hearing from you soon!

Response from Wigs.com – The Wig Experts™May 10, 2023

We are saddened to hear this item did not work out, and we apologize for any confusion! Please note, the clearance item you purchased is returnable. The final sale/not returnable message is meant for the breastcancer.org donation. However, we have sent a direct email providing the return label and instructions. Again, our apologies for any confusion this may have caused and we look forward to hearing from you.