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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Connie T.
The wig was very shiny, had way too much hsir, and just shouted, “I am a wig!”
Response from Wigs.com – The Wig Experts™Jul 21, 2023
Hi Connie, It was a pleasure speaking with you today! We are sorry that the Crushing on Casual didn't work out. As we discussed, a little dry shampoo helps take down the shine. We appreciate your feedback and that you gave us a chance to help you with your hair journey. Have a wonderful day. The Wigs.com Team
Elisabet
The colour was wrong eventhough the label had the colour code I chose. And the wig looked thinner than the ones I've had before.
Response from Wigs.com – The Wig Experts™Jul 20, 2023
Hi Elizabeth, We sincerely apologize for the inconvenience and disappointment you experienced with your recent purchase from Wigs.com. We understand how essential it is for the color to match your expectations, and we deeply regret that the color of the wig you received did not meet your requirements, despite the correct color code on the label. Additionally, we apologize for any perceived difference in thickness compared to the wigs you've had before. Our goal is to consistently provide top-notch products, and we regret that this was not the case with your recent purchase. We emailed you asking for pictures so we can make this right and of course you can always return. We look forward to hearing back from you. Sincerely, The Wigs.com Team
Marian H.
Pretty expensive (close to 500.00) to only last 8 months in my case. I don't recall seeing that anywhere this is a temporary solution. If I would have seen such a warning, I would have never spent that kind of money. I am not going to shell out even more money for something that has such a short life span. When you offered me 30% off for a new one; I frankly found it insulting, realizing I've been scammed. My topper didn't even last eight months. I am writing this review of my experience only because I want to warn people unless you have money to burn, go elsewhere. I will never recommend your product again. In fact, I will tell those who told me it looked so good (up until recently) that it actually is poor quality. If not for cancer, many wouldn't be looking for a solution to help with hair loss. I don't useally write reviews, but this had me so upset I had to to warn people of my experience. It all began about six weeks ago when topper began looking thinner. I was told when i asked why this was happening that the lifespan is only 1 year. Mine lasted almost eight months. I have yet to be told where this company spells that out before purchase. It sure wasn't made clear to me this is a very expensive temporary solution. The fact that I'm still paying off a topper that I can't wear anymore is pretty irritating to say the least. Thank you.
Response from Wigs.com – The Wig Experts™Jul 24, 2023
Dear Marian, We are sorry to hear about your disappointing experience with our product. We deeply regret any inconvenience caused and want to assure you that we take customer feedback seriously. We understand the frustration you've expressed regarding the lifespan of the topper and the lack of clarity regarding its durability. Our aim is to provide quality products that meet our customers' expectations, and we apologize if this was not the case for you. We want to clarify that the average lifespan of our human hair toppers is expected to be around one year with proper care and maintenance. However, individual factors, such as the frequency of use and the natural wear and tear, can influence the longevity of the product. As for the offer of 30% off for a new topper, we intended to provide a gesture of goodwill to help alleviate your concerns. However, we understand your perspective and apologize if our offer seemed insensitive given the situation. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to our product information and customer service. Once again, we apologize for any disappointment caused and thank you for bringing this to our attention. Best regards, The Wigs.com Team
Sandra J.
charged over $30 to return two items
Response from Wigs.com – The Wig Experts™Jul 19, 2023
Hi Sandra, We apologize for any confusion regarding your refund. We refunded you for the items, less the shipping costs and the breast cancer donation. We didn't charge you anything extra, and those shipping costs were paid to the carrier. We appreciate your feedback and hope that we can continue to help you in the future. Warm regards, The Wigs.com Team
Donna C.
The wig color and style was beautiful except inside the cap of the wig was black and if I touched it the black came off on my fingers. Also there were 4 clips sewn into the inside of the cap. I have purchased 2 other wigs before and they never had clips Inside them. I needed a longer wig because I was going to a wedding. I couldn’t even wear the wig because the black was coming off to the touch. I called spoke to Antonia she said to send pictures in . Then I spoke to Heather and she said the pictures were not received. I then again sent them and she received them. I sent the wig back on Tuesday July 11,2023 with the label that was sent to me at UPS store. I then sent the tracking number to Heather to put with the pictures. I’m very upset because I’m on social security retirement and that’s it . I now don’t have a wig to wear to the wedding or my money . I lost my hair due to Covid . Please I just want a refund. Ty Donna Croce
Response from Wigs.com – The Wig Experts™Jul 21, 2023
Dear Donna, We are deeply sorry for the inconvenience and frustration you have experienced with your recent wig purchase. Your satisfaction is our top priority, and I want to assure you that we take your feedback seriously. We apologize for the issue you encountered with the black color coming off the inside of the wig cap. This is certainly not the quality we aim to deliver to our valued customers. Additionally, the presence of clips inside the cap was unintended and should not have been part of the product. We reviewed your case, and can confirm that we received the wig back on Tuesday, July 11, 2023, as per the tracking number you provided to Heather. Given the circumstances and the inconvenience you have faced, as discussed we will refund you in full for your purchase. Please allow some processing time for the refund to reflect on your account. We understand the importance of having a wig for the wedding, and we sincerely apologize for any distress this situation has caused. We are committed to making this right and ensuring that you receive the best customer service. Thank you for your understanding and patience. We appreciate your business and want to make sure you have a positive experience with us. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards, The Wigs.com Team
Katie C.
I have purchased this wig several times before, and I have always loved it. This time, however, I was extremely disappointed. The texture and cut make it appear like a costume wig.
Response from Wigs.com – The Wig Experts™Jul 14, 2023
We truly apologize that you received an item you were not satisfied with. We want to thank you for taking our call today, we are happy that we were able to offer a solution to this matter. We value you and sincerely thank you for your loyalty over the years. As mentioned in our follow-up email we will be in touch with you and are happy to assist in any other way needed. Thank you for trusting Wigs.com
Jeanene M.
The wig did NOT look like what I ordered. I am not at location where I can ship back to you for a refund !!! NOT PLEASED
Response from Wigs.com – The Wig Experts™Jul 10, 2023
We are truly sorry to hear you received an item you were not satisfied with. As mentioned in the direct email, we provide prepaid return labels to make the return process easier. Please note, you are welcome to schedule a pickup with UPS if you are unable to take your package to a UPS location. We are more than happy to help you through this return process and we look forward to hearing from you soon!
S.HoHo
Vorsicht!!!!! Bestellte Ware ist ein absolutes No Go Ich wollte die Perücken zurückgeben aber bekomme keine Adresse welche ich die Perücken zurückgeben kann. Man wird nur hingehalten. Pay PAL ist eingeschaltet, bin n gespannt ob die etwas ausrichten können. Schade ums Geld
Response from Wigs.com – The Wig Experts™Jul 7, 2023
Wir entschuldigen uns für etwaige Unannehmlichkeiten. Wir helfen unseren Kunden jederzeit gerne bei einer Retoure. Leider konnten wir mit den bereitgestellten Informationen keine Bestellung/Konto in unserem System finden. Wir bitten Sie, Ihre Bestellnummer, E-Mail-Adresse oder Telefonnummer anzugeben, um dies näher zu prüfen. Wir empfehlen Ihnen außerdem, Ihren Zahlungsverlauf und Ihre E-Mail-Adresse zu überprüfen, um zu bestätigen, über welche Website diese Bestellung aufgegeben wurde. Wir freuen uns, bald von Ihnen zu hören!
