Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Was notified several days after being charged for the faster shipping fee that my order was on back order. I needed this wig before a family event so it was a bit inconvenient. Also still charged for extra shipping fee even though I will not see my wig for another month.
Response from Wigs.com – The Wig Experts™Dec 31, 2018
We are sorry to hear the item you chose is out of stock. Orders do take 1-3 business days to process and within that time if it is out of stock the client would be notified. We are making changes to speed up this notification process. A client care representative reached out to you to assist and let you know we would be happy to refund the shipping and make the change to ground for you. We appreciate your understanding and feedback.
AB
ANNIE B.
Too large for my head
Too large for my head. No way to secure the wig...like a hat that keeps slipping off. I love the style, but I'll have to return.
Response from Wigs.com – The Wig Experts™Dec 19, 2018
We are sorry to hear that the Sonoma didn't work out for you. You can definitely return it if within the 30 day timeframe and in the original condition. You may want to try looking at our petite styles. We left you a voicemail to try and assist you as well. A few styles that are similar and petite are: Movie by Ellen Wille or Soft and Subtle Pet/Avg by Gabor are two geat pieces. We appreciate your feedback and hope this helps.
TD
Tricia D.
Didn’t tell me wig was out of stock
I ordered a wig and they didn’t tell me it was out of stock. They show wigs they can’t even give you.
Response from Wigs.com – The Wig Experts™Dec 13, 2018
We are very sorry that the item you chose was not in stock. We continually make updates to our website with our backorder process. On most products, if the item is out of stock it will tell you when you try to purchase. With items that don't alert you when purchasing, we send emails out to notify client's within 24-48 hours. Our records indicate you did cancel the order was cancelled and the transaction voided. We appreciate your understanding and feedback.
DJ
Debra J.
Not the quality I was expecting.
I had purchased the same brand and style of wig from TLC which fits better and the hair strands are fuller and much easier to style. The wig from wigs.com fits tighter and there are areas of the hair that sticks straight out at the sides and crown. I would think the same brand and style should have been identical but that was not the case. The hair is more sparse in the back on the wig from wigs.com.
I kept it because it is wearable but definitely not the same quality.
I received your kind feedback, but I have worn the wig. I have chemotherapy 1 day a week and I work 2-3 days a week. Therefore I need to wear it. It's not as comfortable and more difficult to style.
Sincerely,
Debra Jennelle
Response from Wigs.com – The Wig Experts™Dec 12, 2018
We are sorry to hear that you weren't happy with the piece you received. We assure you every item we send out is direct from the manufacturer. You are welcome to send it back, and we would be happy to inspect it and either refund you or give you store credit to purchase a new one. We want our client's happy with their purchases. The information for returning is on the backside of the packing slip you should have received. If you need any assistance with this we can have a client care representative reach out. We appreciate your feedback.
ST
Stephanie
Not A Good Transaction
Purchased a $1,400 Petite Wig. The Wig was way to big. While repeatedly for two hours trying to tighten it with the Velcro straps, the straps started fraying and would not hold. This is a wig with long hair. The top of the wig had quite a few very short hairs sticking up. As if they were cut bc in the box were two hairs that were approx 2” long. Strange. I called customer service. Took pics and emailed them with the problem. Found out I had ordered a Petite/Average Size, not a Petite. In the Filter section on the website, I clicked on Petite for wig size, picked out the one I wanted and put it in my cart, paid for it, spent $14 for faster shipping. After talking to a very nice customer service lady, I sent it back and paid for shipping. They rejected it for a return and said they would give me 25% off the purchase of another wig and if I wanted this wig back, I would have to pay for shipping. I emailed them, and told them to mail it back to me and gave them some advice. 1) they should have honored the 30% off price change that started the day AFTER I paid FULL price for this wig that was misleading in size on their website 2) They should have offered to make adjustments and at least fix or replace the frayed Velcro straps. I still haven’t received the wig back in the mail nor, have I heard back from them. I believe I replied to their email about a week ago. So, Wigs.com made a nice profit off of me!
Response from Wigs.com – The Wig Experts™Dec 10, 2018
We are sorry to hear about your experience. We do recommend you trying a piece on when you receive it, however keeping in mind it has to be in the original condition for return. The short hairs you are referring to may have been the return hairs, with hand tied pieces each strand tied in will have a shorter return hair leftover. We are shipping the item back to you and are going to cover the cost of shipping. We would still be happy to offer you a discount on a future order. If the piece were in a good condition we would have happily accepted back for a refund or store credit. We hope that you allow us to assist you in the future. We appreciate your feedback as well.
LB
Linda B.
I can't give a review because I was…
I can't give a review because I was told the wig I ordered is on back order and I won't be getting it for about six more weeks. NOT HAPPY!
Response from Wigs.com – The Wig Experts™Dec 7, 2018
We do apologize for your experience and that the item you chose is out of stock with the manufacturer. We would be happy to assist you in finding something similar in style in color that may be in stock or to offer another color option? The color Light Brown is available. You can also cancel the order if you do not wish to wait. We appreciate your patience and feedback.
SB
Sherry B.
my client didn't like the color and I…
my client didn't like the color and I emailed their Customer care and asked for authorization to send the product back, they didn't respond to my email and when I was finally caled them it was passed the 30 days (by 2 days) and they didn't take it back even though i was ready to accept just a store credit for it.
Response from Wigs.com – The Wig Experts™Dec 5, 2018
We are sorry to hear about your experience. We do respond back to our emails (during the weekdays/business hours) within 24-48hours. Usually, our system won't allow us to return an item if it has been past the time frame. If you can have postmarked by Friday of this week (12/7/18) and the item is in original condition we will notate your account and make an exception on this return. We do appreciate your feedback and hope that we helped in resolving this issue.
DS
Disne S.
Very bad refund policy Customer…disappointed
Very bad refund policy Customer losses all. Shipping fees. $5 penalty. $12 loss from my order only to find wrong color I didn’t reorder to lose another $12. The cost of my purchase. Very disappointed x customer
Response from Wigs.com – The Wig Experts™Dec 4, 2018
We are sorry to hear that you are unhappy with your experience. We don't refund the shipping cost of $7.95, because the item was shipped and that cost goes to the courier. The $5.00 handling fee can be avoided by selecting store credit. We would be happy to have a wig expert assist you in finding another color. We appreciate your feedback and hope we can assist you in the future.
