Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Aug 1, 2023

Dear Sharon, We apologize for any confusion or frustration caused by the recent refund you received. It appears that there might have been a misunderstanding, and I want to assure you that we take your concerns seriously. Our commitment to supporting breast cancer research and other charitable causes is an essential part of our company's values, and we are proud to contribute to these efforts. However, it should not come at the expense of providing a fair and appropriate refund to our customers. I apologize for any miscommunication or oversight on our part regarding the refund amount. We aim to be transparent and fair in all our dealings with customers. We can assure you the only money that wasn't returned were shipping costs which are paid out to the carrier and the optional $0.95 breast cancer donation. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 26, 2023

Hi Sara, We are truly sorry to hear the quality of your recent purchase for Tab was not up to our top wigs.com standards. We hope to hear back from you with more detail regarding the quality and to provide that feedback to the manufacturer because your feedback is important to both of us. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 25, 2023

Hi, It was a pleasure speaking with you today. I am glad we could understand the issues better and have you return two items for inspection by the manufacturer. As per our discussion, we also emailed you suggestions for similar styles. We look forward to hearing back from you and will follow up once we receive those Kristi pieces. Warm regards, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 25, 2023

Hi Christine, I'm truly sorry to hear that you had a disappointing experience with the wig you purchased from us. Your satisfaction is our top priority, and we deeply regret that the product did not meet your expectations in terms of quality. We strive to provide the highest standard of products to all our customers, and it is disheartening to learn that we fell short in this instance. Your feedback is incredibly valuable to us as it helps us identify areas for improvement. In order to address this matter promptly and to ensure your satisfaction, I kindly request that you provide us with more details about the issues you encountered with the wig. This will enable us to better understand the specific concerns and take appropriate actions to prevent similar situations in the future. Thank you for giving us the opportunity to improve our services, and we hope to regain your trust in the future. Best regards, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 25, 2023

Hi Nicolette, We apologize for any confusion regarding your refund. We don't have restocking fees; therefore, you were not deducted any. You were refunded in full less the return shipping cost of $10.95. We hope this helps clear up your concern regarding your refund, but if not, please feel free to contact us; we are happy to explain further. We appreciate your feedback. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Elizabeth, We noticed this was your first purchase with us, so first, let us say we are sorry to hear the color didn't appear as advertised. Second, we would like to help you find the right topper and color; therefore, one of our experts will be reaching out. We would also like to recommend scheduling a virtual consultation with one of our experts to assist you better: https://www.wigs.com/pages/virtual-consultation We hope to speak with you soon! The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Marina, We are sorry to hear Alexi had too much hair for you. Our representatives emailed you with return instructions; therefore, once we receive it back, we will refund you accordingly. To better assist you, we would recommend a virtual consultation. We know shopping online and wondering if it's fitting can be challenging, and based on the part of the process you are on, you would be the perfect candidate for a virtual consultation. This free premier service that we now offer will help us better serve your needs! Virtual consultations allow you to do a one-on-one Zoom with one of our experts. This will enable us to show you how to measure, review styles and color options, and answer any questions you may have. If this interests you, let us know, and we will gladly set up a time to meet with you. You may also book online by using the link below: https://www.wigs.com/pages/virtual-consultation We look forward to helping you find the right style and color! Warm regards, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 21, 2023

Hi Cynthia, We are sorry to hear about the issue with your recent purchase of Show Stopper. Please know we want to make this right and help; therefore, one of our representatives will contact you today. We hope to resolve this issue because we value you as a client. Thank you for your feedback and for bringing this to our attention. We will speak with you soon! The Wigs.com Team