Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Feb 14, 2019

We do apologize for your experience and that the item was not available. Our inventory changes every second, as well as we allow clients to purchase even when something is out of stock so that they can be on the waitlist for items. We are constantly updating and changing our out of stock/backorder system to improve this experience for our clients. We do also offer the option to place orders over the phone with our wig experts who will happily check stock before placing an order. We appreciate your feedback and hope you allow us to assist you in the future.

Response from Wigs.com – The Wig Experts™Feb 12, 2019

We are sorry to hear the piece you ordered didn't work out. We do offer you the option to send back for store credit so that you can choose another color and/or style. If you select this option the handling fee is also waived. We would be happy to have a wig expert assist you in finding a different color and we may be able to offer you the handling fee back as store credit. We appreciate your feedback and hope that you allow us to assist you.

Response from Wigs.com – The Wig Experts™Feb 1, 2019

We are very sorry to hear about your experience. The Easifringe is a bang piece and the Easipart is a topper meant to help give coverage along the part area. The reason both are thinner is because they wouldn't look as natural if full and bulky. When items are returned for refund there is a handling fee to return: $5.00 for items under $100, $10.00 for synthetic pieces over $100, and $25.00 for human hair pieces. The handling fees taken out totaled $25.00 (for the human hair piece) + $5.00 (for the bang synthetic piece) totaling $30.00. Plus the shipping charge paid to the courier of $14.95 and the $0.95 donation you made. Making the total less $45.90. We are sorry for any confusion and hope that you allow us to assist you in the future. Our wig experts/client care representatives would be happy to assist you find something that may work better for you and offer you a discount on a new order. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jan 31, 2019

We apologize that you weren't happy with the piece you ordered. We would be happy to assist you with finding the correct color, however this is the first order we see you have placed with us. Did you possibly place under a different name or email? Our shipping cost (charged by the courier) has been the same for quite some time, however the duties/fees can vary depending on the cost of the product and your countries charges. We appreciate your feedback and would like to help in resolving this issue if you would like to email us or call at 1-800-581-2001.

Response from Wigs.com – The Wig Experts™Jan 25, 2019

We are sorry to hear that you were unhappy with your experience. We do offer the option of having the handling fee waived, if store credit is chosen. You can use that store credit on a future/new order! We appreciate your feedback and will work on improving our return process.

Response from Wigs.com – The Wig Experts™Jan 7, 2019

We are happy to hear that you have been happy with your previous orders. We are very sorry the item chosen recently was out of stock, however it looks like we should have inventory in around the end of February! Please let us know if you would like us to assist in finding a similar style that's available or if there is anything else we can help with. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jan 7, 2019

We are sorry to hear about your experience. We would like to try and help in resolving this issue, but couldn't locate an order under the name provided. We have requested for more information so we can assist.

Response from Wigs.com – The Wig Experts™Dec 31, 2018

We are very sorry to hear that you aren't satisfied with the piece you received. If it hadn't been worn and product used we would be happy to accept as a return and inspect. We will have a client care representative reach out to you today to see if we can assist with this issue. We appreciate your feedback.