Wigs.com – The Wig Experts™Reviews of wigs.com

I usually buy the Sonata, but the color I needed was out of stock. This looked similar; however, it is much fuller and is in two layers. The sides and back are much longer than shown. My hairdresser had to thin the hairpiece and do some trimming. She explained that trimming the synthetic hairpiece would straighten the curls. That was okay with me, but others should be aware. FYI, I have 5 Sonata toppers. I just want to go gray now, and the grays are not available yet.

I am new at purchasing toppers. While I have had 3 shipments, the quality is great, but very difficult to choose the right color, length and size. My biggest issue was color. I had to return all 3 orders due to color. Not sure I will try again as you have to pay shipping both ways! That's almost $16 in shipping for one order! They need to come up with a better solution since watching a video on a product is almost guaranteed its not the same when you receive it. Very disappointing. I have spent about $47 in shipping alone, and still don't have what I'm looking for. 🤨

I really really like the hair I bought HOWEVER £130 shipping fees payable at the door at the time of delivery was a huge shock especially when I don’t recall this being highlighted at time of purchase- I thought it was included in the price but maybe I was just excited to get the hair.. If I had of realised of course I wouldn't have purchased. I do buy off another international website and have never ever ever been charged NEVER MIND £130......... Be warned

Nothing happened I just didn't like the quality of the hair in both wigs. One wig was smaller so that was inconvenient.

The wig didn’t look anything like in the picture. The front bang area wouldn’t lay down and I tried cutting bangs which still wouldn’t lay straight. Since I cut it, I’m stuck.

This little topper was okay and the color was pretty (Marble Brown) but it was very short. It could fit okay, perhaps, on a tiny woman with very short hair. There was no way to pull your hair through to help fill in, support and blend the hair as the cap is solid (as shown). The base was stiff and didn't seem to mold to the scalp but it did have 4 nice clips and might loosen up with time. There is no way the topper was 4 1/2" on the top. I measured about 3 1/4" mostly. I found it awkward and don't see how it could blend even if done professionally. It was so short I can't see how it could be cut to shape and blend. But I didn't take it to a hairdresser so I can't say. Gave it 3 stars because it MIGHT be of use to a petite woman. And other than the length (which is important) the description was correct. Returned for refund.

Your site made it easy to find a wig to try for the first time since I can't get to the Salon due to COVID19. The info on the site helped me find my size and it was fun to select one to try as I kept seeing all your marketing around a new great, supposedly wonderful return policy. So, If this one didn't work, I would try another. No biggie. I tried it on and it was a good fit and looked pretty good but wasn't the right color. No problem, right? Well, the "devils always in the details." I paid to rush ship the wig to me because I was so excited to try one. I know, paying to rush ship something is sooooo 1990s, but OK whatever. When I went to return it, however, imagine my disappointment when I discovered I get charged to ship it back too??? WHAAAAAT? Why would I want to pay $15-25 dollars just to try on and send back a wig within 14 days of the SHIPPING DATE? Look, I get it ya'll. The problem with folks keeping stuff to0 long, or using it and then trying to return it has been an issue for decades! Other companies have worked it out. When will wigs.com? You are missing a market beyond the "old ladies" who may have been excited about the fact that you did away with your old school "restocking" fees, but if you want anyone under 40 to try your products, you need to step into the new millenium. My 21 year old was psyched to see the wig. Her friends are all into wearing metallic or pink or a different color wig and extensions and other add ins. You aren't even thinking of them, right? You should be, AFTER you update your return policy, etc. Since your company's legacy style operations and policies make it cost prohibitive for me to do this online, I guess I will make a COVID19 appointment at the retail shop near the mall and try on lots of wigs there. My best guess is that I will get a pixie in blonde (my current color), and another in siver/white or metallic grey to help me transition and a shoulder length blonde as well (my current style). You've got a pretty good operation here, but you better look out for someone like Tiffany Haddish, Lady Gaga or Ariana Grande disrupting your business by opening up a more Agile wig purchasing experience.

I chose to give this a three star rating because I want to be fair to both Wigs.com as well as my personal experience (“this time“ let me explain). I have bought wigs from here before and had an excellent experience and got a beautiful wig. This time I wanted a “hair topper” I liked one that I saw from Jon Renau. So I first ordered a sample ring with all their colors. I spent several days asking a minimum of 4 people their opinion of what color was the closest match. Everyone polled agreed on the color. So I ordered. Delivery was quick I have to give them that. I opened the package ripped off the tag, ran to the bathroom mirror, and put on the piece. Not only was the color so off that it is unwearable but it was so “thin and minuscule” that I couldn’t believe it. So now I have a big problem, I can’t return it because in my excited state I think I discarded the tags and they are very “clear” about their rules for returns. Not to mention I am a long way from a post office or UPS store and running out of time. Now I realize that not all of this is the companies fault so that is why I said, this review is for this experience only! Wigs.com is a great company and I will buy again from them.