Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Nov 27, 2023

Hi Mary, We are saddened to hear the Delaney wig wasn't to your liking. To better assist you, we would recommend a virtual consultation. We know shopping online and wondering if it's right can be challenging, and based on the part of the process you are on, you would be the perfect candidate for a virtual consultation. This free premier service that we now offer will help us better serve your needs! Virtual consultations allow you to do a one-on-one Zoom with one of our experts. This will enable us to show you how to measure, review styles and color options, and answer any questions you may have. If this interests you, let us know, and we will gladly schedule a meeting with you. You may also book online by using the link below: https://www.wigs.com/pages/virtual-consultation We look forward to the opportunity to assist you! The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 22, 2023

Hi Carm, We apologize for any confusion regarding returning the Success Story. We emailed you with return instructions because you can return it as long as it is in its original condition. If you still need help, our representatives are available Monday - Friday, 8 am - 6:30 pm CST at 1-800-581-2001.

Response from Wigs.com – The Wig Experts™Nov 16, 2023

Hi, We are sorry that we couldn't accept the piece back for return. We understand clients will want and need to try pieces on; however, when returned, the item has to be in original condition, and unfortunately, the piece you returned was not. The lace was damaged. Again, we apologize, and we did return the item to you. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 14, 2023

Hi Carmella, We apologize that the Essentially You color and style didn't work out. We emailed you with return instructions and the return label. We also recommend you schedule a virtual consultation with one of our experts so that we can help you find the right style and color. We hope this was helpful! If you need more help, please get in touch with us Monday - Friday, 8 am - 6:30 pm CST. Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 7, 2023

Hi Connie, We appreciate your feedback. It was a pleasure speaking with you today and getting more information. We understand you will be going to a store to try on and find a piece in the future. We hope you find a piece that looks great, and please know we are here if you need any assistance in the future. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 2, 2023

Hi, We apologize that the color was not as depicted. We understand shopping online for hairpieces can be difficult, especially when choosing the color, which is why we also offer descriptions of the colors and have experts available Monday - Friday, 8 am - 6:30 pm CST. Shipping costs are paid to the carrier, so that amount needs to be refunded. Again, we apologize for the inconvenience. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 27, 2023

We truly apologize for any confusion! As mentioned in our direct email to you, the final sale message is intended for the Breastcancer.org donation and not the item/wig. We have provided return information as well as Virtual consultation information for further assistance. We truly apologize and we hope this information provides clarity. We value you as a customer and we thank you for choosing Wigs.com.

Response from Wigs.com – The Wig Experts™Oct 30, 2023

We are truly sorry to hear you received an item you were not satisfied with. Unfortunately, we were unable to reach you via phone call. We have sent a direct email offering further assistance. We sincerely look forward to hearing from you and resolving this matter as soon as possible. The wigs.com Team