Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Dec 12, 2023

Hi Ruth, We are sorry you received an item that isn't up to our standards. We see you spoke with one of our representatives regarding the issue; she made everything for our returns team in order. We will follow up with you. We appreciate your feedback and understanding while we look into this. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 12, 2023

Dear Maryann, We hope this message finds you well. We appreciate your reaching out to us, and we sincerely apologize for any inconvenience caused by the quality of our products. Your feedback is invaluable, and we take your concerns very seriously. We understand that consistently poor quality is frustrating and inconsistent with the standards we aim to uphold. We assure you that we are committed to resolving this matter promptly. Our goal is to ensure your complete satisfaction, and we want to address this situation promptly. Once we have more information, we will work diligently to resolve the issues you've experienced. You are a valued customer; we are here to make things right. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 7, 2023

Hi Annie, We apologize for any confusion or inconvenience. You can return the Tress from your last order with us. We contacted you to assist you with this and look forward to hearing from you. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 7, 2023

Hi Lori, We are truly sorry to hear about your disappointing experience and sincerely apologize for any inconvenience caused. It's disheartening to learn that the item you received did not meet the quality standards we strive to uphold. We take your feedback seriously and assure you that we are actively looking into the matter to address the issues you've raised. Your satisfaction is paramount to us, and we're committed to making things right. Regarding the restocking fee, we apologize for any confusion. We don't have a restocking fee. The only money that wasn't refunded was the return shipping. We contacted you to discuss this further. We look forward to hearing from you and getting this issue resolved. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 6, 2023

Hi Deb, It was a pleasure speaking with you today! We are super excited to meet with you and help you get Voltage styled as you want. Have a wonderful day!

Response from Wigs.com – The Wig Experts™Dec 1, 2023

Please know items are styled to show you the potential and versatility of the piece. As mentioned in our email, the final sale message is intended for the shipping protection included in your order, and not the item itself. We sincerely apologize for any confusion and inconvenience this may have caused. We have sent information about the return process and look forward to hearing from you soon!

Response from Wigs.com – The Wig Experts™Nov 29, 2023

Hi Ginny, We apologize, but we think there is some confusion. We haven't received your item back as a return and don't see that you processed the return on our site. The item is eligible for return. However, since you disputed the charge, we can't refund you until the item is returned and the dispute is dropped. We contacted you about this and want to help resolve the issue. We hope to hear back from you! Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 29, 2023

Hi Rosana, We are saddened to hear that the Spiky Clip is not what you expected. We contacted you to discuss this further and also wanted to let you know you can return it. We hope to hear from you soon! Warm regards, The Wig Experts