Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Dec 29, 2023

We sincerely apologize! Please be sure we are doing our best to get back to everyone as efficiently and as soon as possible. As mentioned in the email sent directly, we received your return on the 26th. Please know it can take 3-5 business to review and process your refund. We assure you that it is in the process of being completed. Please know you will receive an email notification once your refund has been issued. We thank you for your patience and understanding! The wigs.com team!

Response from Wigs.com – The Wig Experts™Dec 28, 2023

Hi Kathryn, It was a pleasure speaking with you today, although under unhappy circumstances. Unfortunately, we don't have control over the shipping costs because the carrier determines that, and that money is paid to them. We hope you allow us to assist you in the future with finding the right color to fit your needs. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 22, 2023

Hi Sandra, We regret to hear that you were unsatisfied with your item. In response to your request, we had initially processed a refund to store credit. However, upon reviewing your preference to be refunded back to your original payment method, I have submitted that request to our accounting team. Please allow one to three business days for the refund notification. If you have any further questions or concerns, feel free to reach out. We appreciate your understanding and are committed to ensuring your satisfaction.

Response from Wigs.com – The Wig Experts™Dec 22, 2023

Marie We're sorry to hear that you're unsatisfied with the fiery copper color, and we would love to assist you in finding your perfect color match. To provide personalized guidance, we invite you to book a virtual consultation with one of our experts. They will be able to offer tailored recommendations based on your preferences. Here is the link to book a virtual consultation: https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Dec 20, 2023

Hi Dr. Dorothy, We apologize for not receiving the item you ordered. After reviewing your order, we are still processing your return. We received the item on 12/15 and asked that you allow 3-5 business days to process your return. We will follow up with you after the inspection and refund. Thank you for your feedback and patience. The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 19, 2023

Hi Victoria, We appreciate you sharing your feedback, and we are genuinely sorry to hear about your experience with Wavy Day. It's disheartening to learn that the quality of the wig you purchased has not met the standards you've come to expect. Our customer service team will contact you shortly to discuss this further and recommend some other similar styles. We appreciate your ongoing support and assure you that your feedback is crucial in helping us continually improve our products. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.

Response from Wigs.com – The Wig Experts™Dec 15, 2023

Hi, We are sorry that you received an item you were not satisfied with. ​Please be sure we want to resolve this as best as possible. We have sent a direct email requesting more information and offering assistance. We highly recommend a virtual consultation. You may book online by using the link below: https://www.wigs.com/pages/virtual-consultation We look forward to the opportunity to assist you!

Response from Wigs.com – The Wig Experts™Dec 12, 2023

Hi, We are sorry about your disappointment with the color of Short Texture Pixie. We understand it cannot be easy to shop online, and unfortunately, the shipping costs are paid to the carrier, so they aren't refunded. However, we offer free video consultations with our experts! We can help you find the right color; you don't have to worry about returning the item or shipping costs. We appreciate your feedback. Thank you, The Wig Experts