Jeannette
Wig Great - Customer Service and Return Not So Much
The wig itself was perfect. I had already bought the brand and style previously from someone else so this was just a re-buy. However, when checking out, the website kept adding styling products to purchase and every time I tried to decline, it added each item to my cart and immediately charged my card. I was finally able to get it to stop and immediately emailed customer service so the items could be removed from my order. I heard nothing from customer ever. When I received the wig, the items were included so I had to return them. The items were $38 and return shipping was $15. I feel ripped off for sure!
Response from Wigs.com – The Wig Experts™May 19, 2026
Jeannette, Thank you for your feedback and for being a returning customer. We’re so glad to hear you loved the wig itself, but we’re truly sorry for the frustration you experienced during checkout and afterward. That is absolutely not the experience we want for our customers. We sincerely apologize for the issues with the add-on products, the lack of response from customer service, and the inconvenience and cost of having to return items you did not intend to purchase. We understand why you feel disappointed, and we appreciate you bringing this to our attention. Please reach out to us directly at 1-800-581-2001 with your order number so we can review this situation further and work toward making this right for you. Your feedback is valuable and helps us improve both our website experience and customer support.