Starr H V.
First of all, yes I called quite a few times because I wanted to ask questions and the representative that answered the phone to me got very ignorant to me and I I didn’t like that. Also, I picked the
You guys need to improve your customer service and because the person calls more than two or three times to ask questions if you could answer them the first time instead of being ignorant with the customer, the customer would be a lot of happier with the customer service. Thank you star Vankirk .
Response from Wigs.com – The Wig Experts™Feb 5, 2024
Dear Starr, We want to express our sincere appreciation for taking the time to provide feedback on your recent interactions with our customer service team. Your insights are invaluable to us, and we take your concerns seriously. We took the time to review the calls with each of our representatives, and we appreciate your patience as we conducted this assessment. While we are relieved to hear that our representatives were patient and helpful during your interactions, we also recognize that there may still be areas for improvement. We are committed to continuously refining our customer service to ensure seamless and positive interactions. Your satisfaction is our top priority, and we want to assure you that your feedback is being used to drive positive change. Warmest regards, The Wig Experts