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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The color of the topper I purchased was inaccurately described
The color of the topper I purchased was far different than the written description or what was shown on line. I returned the next day. Return process was smooth and quick. Because of this, I’ll likely try other wigs from this company.
Response from Wigs.com – The Wig Experts™Jun 5, 2024
Thank you for the great feedback we are sorry to hear of the difficulties in finding a good color match. For this reason, we would like to extend the opportunity to book a free virtual consultation via Zoom. Below I have provided the link for your convenience.
https://www.wigs.com/pages/virtual-consultation
PM
Patricia M.
I love Cotton head covers to wear under…
I love Cotton head covers to wear under my wigs. They are soft and comfortable.
Response from Wigs.com – The Wig Experts™Jun 4, 2024
Thank you for letting us know how much you love the cotton wig liners!
DI
Diana
Love Wigs.com..my return was processed…
Love Wigs.com..my return was processed flawlessly. I normally do not return d/t time constraints. I was happy how easy it was..use their return.label is cheapest way.
Response from Wigs.com – The Wig Experts™Jun 4, 2024
We appreciate you as a client, and it's great to know that you typically don't return! That means we are getting it right.
Thank you for your feedback regarding your easy return this time.
Have a lovely day!
The Wig Experts
PE
piper e. T.
unexpected turnabout changes everything
When a company tracks you down to make things right with you after a bad experience, THAT's a company I WILL do business with again, and again.
Got a surprise call from wigs.com which really turned the tables, changing, well, everything- including my mind. I thought "I'm just one person, I doubt they even noticed or cared"... but they DID. We had a pleasant conversation about the entire transaction and went over every complaint I had until I was satisfied, AND refunded me the extra amount that I was unhappy about paying. My order was under $150, so granted, it's not a whopping huge amount, but in this case, it really IS "the thought that counts".
I was absolutely stunned that a "big company" like wigs.com would go to such lengths to make "just one person" have a better experience. This was above and beyond the call of duty, and I salute the brave soul who picked up the phone and called a very disgruntled customer to make things right. Brava, brava, brava!
So while I may not purchase those particular wigs again.. honestly? I would not hesitate to order from wigs.com again.
Response from Wigs.com – The Wig Experts™Jun 4, 2024
Hi,
Thank you for all of the feedback you provided. We greatly appreciate hearing from new clients and their experiences. We were saddened to hear your experience was unsatisfactory.
It was a pleasure speaking with you, and we are happy that we were able to clarify everything and turn this situation around. We hope you will continue to be a client with us.
Sincerely,
The Wig Experts
SJ
simone J.
I’ve never had a bad experience with…
I’ve never had a bad experience with Wigs.com. Everything is handled very professionally.
Response from Wigs.com – The Wig Experts™May 31, 2024
Thank you for your wonderful review Simone we are thrilled to have you as a Wigs.com customer!
GI
Gina
Super Comfortable
My first time trying a 100% hand-tied cap. Super comfortable, most wigs make me itchy but this one I can wear all day!
Response from Wigs.com – The Wig Experts™May 30, 2024
Hi, Gina Thank you for this wonderful feedback! We are so thrilled to hear about your first 100% hand-tied wig! We are so happy to hear you love the Aria wig as much as we do!
DD
Dawn D.
Great selection
Great selection
Fast delivery
Quality wigs
Response from Wigs.com – The Wig Experts™May 30, 2024
Thank you for your review Dawn we are so grateful for your feedback and are so thrilled to have you as a Wigs.com customer!
MB
MBear
Absolutely love this site
Absolutely love this site! I had a question, and they took their time answering and explaining everything to me over the phone, and when I received the wigs, they were exactly if not better than I had imagined!!!!! so glad I found the site
Response from Wigs.com – The Wig Experts™May 29, 2024
We are so glad you found us as well thank you for this great review Grace! We are so thrilled to have you as a wigs.com customer and are always here to help!
