Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Sep 15, 2023

We are sorry to hear that the color didn't meet your expectations. However, we are pleased to know that the returns process went smoothly. We understand how difficult it can be to find the perfect color, and we want to help you with that. We offer complimentary virtual consultations with our expert team who can assist with measurements, style, and finding the ideal color for you. If you're interested, please book your free consultation online using the link below. https://www.wigs.com/pages/virtual-consultation Thank you for your feedback, and we look forward to assisting you! The wigs.com Team!

Response from Wigs.com – The Wig Experts™Sep 7, 2023

Hi Vereen, We appreciate all of the positive comments you made. We understand that refunds can be confusing. The only money not refunded is shipping (to you and to return) and dynamic pricing based on your location. We don't withhold any money; that money for shipping is paid to the carrier. We appreciate your feedback and hope this helps clarify. Thanks for shopping with us, and we hope you allow us the opportunity to be your resource for alternative hair. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Aug 25, 2023

Hi Sanders, Thank you for your feedback about Preston. We are sorry to hear it didn't work out for you. If you need assistance finding another style, our experts would love the opportunity to help you! Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Aug 18, 2023

We are truly happy to know you had a positive experience with our customer care team! Please know we offer FREE Standard Ground Shipping on orders over $150 (before taxes and after discounts), and all shipping promotions apply to US Ground shipments only. Keep in mind, US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option. However, we appreciate your feedback as we are always looking for ways to improve. Thank you for trusting Wigs.com!

Response from Wigs.com – The Wig Experts™Aug 10, 2023

Hi Debra, We are saddened to hear the Heidi wig didn't work out for your sister-in-law, but we are happy to hear we made your return process easy. We would love to help your sister-in-law find a wig that is more to her liking. Our experts are available Monday - Friday, 8 am - 6:30 pm CST at 1-800-581-2001, and we also offer free virtual consultations! We would like to help her! Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 27, 2023

We are so happy to know this item worked out so well for you! Thank you for sharing this with us and for choosing to shop with Wigs.com!

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Angie, Our clients agree with you; Drive is a beautiful wig! We are sad to hear you had trouble with it falling in your eyes and with the lace front and had to return it because there are ways to fix those issues. One of our representatives left you a message to assist, and we hope we can help you find another piece that will be the perfect match! Thank you for your feedback. We value you as a client and your review. Sincerely, The Wig.com Team

Response from Wigs.com – The Wig Experts™Jul 12, 2023

We are happy to know you loved your new hairpiece! We strive to give our customers the best products and a great experience! Thank you for sharing this with us, and for choosing wigs.com!