Victoria D.
Looking Elsewhere
Well, I have not been happy with the last 3 wigs I received. They were not packed professionally as all my others in the past. When I called, I got told its just how they were packed. I actually think they were returned wigs. This last one was a mess. Did not like it at all. Heat friendly, so I purchased a curling device that had the temperatures on it. Took to my hairdresser. Would not straighten and waves were horrible. Unfortunately, I am going to have to research another business to purchase my wigs. Can't be throwing money away. I won't wear this wig out at all.
Response from Wigs.com – The Wig Experts™Apr 3, 2024
Hi Victoria, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that you have not been satisfied with the last three wigs you received and that you had a disappointing experience with the packing and condition of the wigs. We take the quality of our products and the satisfaction of our customers very seriously, and we apologize for any inconvenience this may have caused you. Rest assured, we do not resell returned wigs as new. However, we understand your concerns and will investigate further to ensure our packing processes meet our standards. We're sorry to hear that the heat-friendly wig you purchased did not meet your expectations. Heat-friendly wigs require special care and styling techniques, and we apologize if this was not communicated effectively. If you would like, we can offer guidance on how to style your wig for the desired look. We truly value your business and would like to make things right. We will contact you today to discuss this further. Your satisfaction is our top priority, and we would appreciate the opportunity to regain your trust. Warm regards, The Wig Experts