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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Lorraine F.
I hate the color and I wanted a mono part
Response from Wigs.com – The Wig Experts™Jul 17, 2024
Dear Lorraine we are so sorry to hear you wig did not workout for you. For this reason we would like to extend the opportunity for you ro book a free virtual consultation with one of our experts via zoom. Below I have provided the link for your convenience. https://www.wigs.com/pages/virtual-consultation we look forward to assisting you.
JoAnn M.
I do not like the wig! The quality of the hair is not what I'm use too. Made a mistake ordering from this company.
Response from Wigs.com – The Wig Experts™Jul 10, 2024
Hi Joann, We are sorry to hear that the item did not work out for you. To assist you better, we would like to offer you a free virtual consultation via Zoom. Below, I have provided the link for your convenience: https://www.wigs.com/pages/virtual-consultation We look forward to helping you find the perfect item.
MJ
I never received my items. Other companies remedy this immediately but not this retailer. I'm still waiting weeks later.
Response from Wigs.com – The Wig Experts™Jul 2, 2024
HI Mj We are sorry to hear your package was misplaced by ups however, we have issued a replacement. We hope this resolves any issues and we are sorry for the inconvenience.
Deb
Shipping price was out ragious con sidering sell on wigs, so the sale seemed not existant.
Response from Wigs.com – The Wig Experts™Jun 28, 2024
Hi Deb we are sorry to hear you were unhappy with the shipping costs. Any of our orders over $150 do qualify for free shipping and shipping costs are based upon location and ups shipping rates we apologize for any inconvenience this may have caused.
Faith O.
I received a wig with no tag and the bobby pins that usually hold the wig in place were in the bottom of the box, which I didn't think much of at the time. I did try the wig on ONCE and decided it was not for me so I returned it exactly as I received it. I received an email stating they would not accept the return & would return the wig to me because it was damaged. What???? Damaged? All I did was try it on. I tried to argue this insanity all while having to go thru chemo and lose my hair which is beyond stressful enough, but I had no recourse with this less than honorable company, so I'm warning every potential customer out there to be sure of what you are buying because this is what they pull on you if you try to return a wig. They just continue to respond that somehow I damaged this wig & removed the tags. COMPLETELY UNTRUE!!!! They just don't want to give you your money back. DISGRACEFUL.
Response from Wigs.com – The Wig Experts™Jul 22, 2024
Hi Faith, We are sorry to hear about your experience purchasing and returning a wig. Unfortunately, we didn't receive enough information to place an order for you, so we requested more information. We would be happy to look into this further for you, but we need your order number, email address, or the full name under which the order was placed. Sincerely, The Wig Experts
Alison D.
Wig looked nothing like pictures, description or videos. I will be returning it.
Response from Wigs.com – The Wig Experts™Jun 5, 2024
Hi Alison, We are sorry to hear that the item did not work out for you. To better assist you, we would like to offer you the opportunity to book a free virtual consultation with one of our experts via Zoom. Please use the link below to schedule your consultation at your convenience:https://www.wigs.com/pages/virtual-consultation
Sue
I am not happy with my experience what do ever. I was hopeful to try on wigs to find the right stay and color a one of the 3 wigs I ordered looked natural, they all felt incredibly matted and were too poofy for me. I wanted to return which was a hassle in and of itself and I had to pay for my own return which was more than the promised $10.95 prepaid label. I have a hunch I wasn’t given the label because I live in Alaska. Everything about my experience was horrible.
Response from Wigs.com – The Wig Experts™May 20, 2024
Hi sue we understand your frustrations and are sorry for the confusion caused regrettably the labels on our website will not populate for our clients outside of the US.
Nh N.
They would not return 1 of my 2 returns because it “looked like it had been worn”. It was only tried on. Watch out. If you try it on they consider it “worn” and won’t return it. I’ve spent thousands of dollars here. No more Update- wigs.com made it right.
Response from Wigs.com – The Wig Experts™May 16, 2024
Hi Nancy, I am so glad we could resolve this issue. We are thrilled to have you as a loyal customer with us here at wigs.com.
