Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Aug 26, 2024

Hi Sarah, We are sorry to hear your purchase did not workout for you. We would love to assist you in finding something better suited for you for this reason we would like to extend the opportunity for you to book a free virtual consultation via zoom. I have provided the link below.

Response from Wigs.com – The Wig Experts™Aug 20, 2024

Hi Cherie, We’re sorry to hear that you’re unhappy with our return policies. Please note that we do offer free shipping on orders over $150. For returns, our labels are a flat rate of $10.95, which is deducted once we receive the item back. If you have any further questions or concerns, please feel free to reach out.

Response from Wigs.com – The Wig Experts™Aug 14, 2024

Dear Janie, We are sorry to hear that you were upset by the decision made by our inspections team regarding your returned items. As discussed with our client care representative, all items must be returned in their original condition, with tags attached, and free from any damage such as tears or matting. We apologize for any inconvenience this may have caused and appreciate your understanding of our return policies.

Response from Wigs.com – The Wig Experts™Aug 13, 2024

Hi Rosanne, We apologize for the issues you've experienced with shipping. As previously discussed with our customer care representative, any changes made to delivery with UPS can delay the shipping speed. We would love to assist you in finding a style you might like better, especially since this is your second order with us. To show our appreciation, we'd like to offer you a free virtual consultation with one of our experts via Zoom. Below, I’ve provided the link for your convenience. https://www.wigs.com/pages/book-a-virtual-consultation? Thank you for your continued trust in us, and we look forward to helping you find the perfect style.

Response from Wigs.com – The Wig Experts™Aug 5, 2024

Hi Maria, We apologize for any confusion regarding our color charts. It appears you ordered color number 8, which we have described as Medium Brown. Dark Blonde would have been color number 24BT18. Shipping costs are not covered for orders under $150 and are paid out to the carrier. If you want assistance finding the right color, our experts are available Monday - Friday, 8 am - 6:30 pm CST. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Jul 30, 2024

Hi Liz, We are sorry to hear you have experienced issues with your order. We have responded to you via email to resolve this issue but have not yet received a response. We would like to resolve this as quickly as possible for you. Please reply with the requested information at your earliest convenience. Thank you for your understanding.

Response from Wigs.com – The Wig Experts™Jul 29, 2024

Hi Lisamarie, We are sorry to hear you were unsatisfied with your order for this reason we would like to extend the opportunity for you to book a free virtual consultation with one of our experts via zoom. Below I have provided the link for your convenience. https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Jul 25, 2024

Hi Judy, We apologize for the frustration you’ve experienced with this order. We understand your concern. Ellen Wille orders come from Germany and typically take 2 to 5 business days to ship. However, they can sometimes be delayed at customs. Our Ellen Wille shipment is due to arrive tomorrow. We again would like to apologize for any inconvenience this may have caused.