Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jun 1, 2021

We understand choosing color can be difficult online and are sorry to hear the other piece was sparse and didn't have enough hair. We ask that you return the products as we don't want you to have items you aren't satisfied with. We also contacted you to offer assistance with returning as well as finding a piece that will be a better fit for you! We truly appreciate your feedback and look forward to hearing back from you!

Response from Wigs.com – The Wig Experts™Jun 1, 2021

We truly appreciate your feedback and are so saddened to hear that you weren't satisfied with the piece. We ask for you to return the item as we wouldn't want you to keep a piece you aren't satisfied with. Our representatives also called you to assist with returning and to help you find a piece that will look and feel more natural! We hope to hear back from you soon.

Response from Wigs.com – The Wig Experts™May 6, 2021

We appreciate your feedback and are sorry to hear the piece was not thick enough or the color you wanted. Please return the item so we can reimburse you because we definitely don't want you to hold onto a piece you aren't satisfied with. We do have ponytails that are thicker such as Provocative, Rampage and Foxy. Our experts are always happy to help find you the right piece and color as well! We hope you allow us another opportunity to get this right.

Response from Wigs.com – The Wig Experts™Apr 26, 2021

Thank you for your feedback. We have called and left a voicemail at the phone number on file to assist you and set up a virtual consultation with you. We would like to get more information as well as see the piece if it hasn't already been returned. We hope to hear back from you soon!

Response from Wigs.com – The Wig Experts™Mar 9, 2021

We appreciate your feedback and are sorry to hear the color was not correct. Please know you do have the option to return the piece which you can do online or our representatives are also happy to assist you with. Our experts can also go over color with you so that we can find the best color match for you! Our Client Care Manager also left you a voicemail to assist you with this issue. Thank you for your understanding.

Response from Wigs.com – The Wig Experts™Feb 22, 2021

We appreciate your feedback and are eager to have you send the wig back so we can issue you a refund for the piece you didn't like. Our experts would be happy to assist you in selecting another style at 1-800-581-2001 Monday - Friday 8am - 6:30pm CST. Please send the item back and we will be sure to get in touch once we receive it.

Response from Wigs.com – The Wig Experts™Feb 22, 2021

We appreciate your feedback and are eager to have you send the wigs back since you weren't satisfied with the colors. We apologize for any confusion or inconvenience with returning you CAN return the pieces using any courier of your choice. We also emailed you with return instructions. Please send the item back and we will be sure to get in touch once we receive it.

Response from Wigs.com – The Wig Experts™Feb 2, 2021

We appreciate your feedback and want you to know we have received the item back into our fulfillment center. We will be sure to inspect it for the issues you mentioned. We will process your refund within the next 3-5 business days (you will be notified via email). Our Client Care Manager also reached out to you to help resolve the situation as well.