Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Sep 23, 2021

Hello Michelle, We are so sorry to hear that you didn't love your new style and that you were unable to return your order due to your cat eating the tag! We hope he/she is okay and feeling well. We did call you in order to better assist you and understand this matter and how we can help. We would love the chance to assist you with finding a style you would love. Thank you for shopping with us and we hope you will allow us to continue to serve you and your hair needs. Have a wonderful day! Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 22, 2021

Hi Rosio, We are very sorry to hear the style and color you purchased were not suitable for you. In order to better assist you, we did attempt to reach you by phone. We understand shopping for color online can be hard. We are here to help and have a number of methods to assist you with color and we would be happy to help you with an exchange. You are welcome to return our call at 1-800-581-2001 or you can visit the link "Virtual Consultations" located in the bottom right corner of Wigs.com, where you can book a virtual face-to-face appointment for a time that is convenient for you! Thank you for allowing us the opportunity to serve you and we hope you will try again! We would love the chance to help you find something you will absolutely love. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 17, 2021

Hi Lauren, We are so disappointed to hear we were unable to find your perfect Strawberry Blonde for Autumn. Thank you for taking the time to speak with us today and it was a pleasure getting to meet with during our lovely Virtual Consultation. We will continue to keep an eye out for new colors to better help you with color recommendations. We have sent you your return label and we hope you will allow us to continue to help you meet your hair goals. Have a wonderful day! Warmest Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 10, 2021

Hello, We are sorry that you were unable to reach us at the time you had called. We would be happy to assist you with an exchange or help you with any future orders. We hope you will allow us to win back your business and show you how great our customer service can be. We would also like to offer you free shipping on your next purchase to better assist you. We would like to take this opportunity to return your call as well, but were unable to locate a phone number on file. We are available to take your call Monday through Friday, 8:00AM to 6:30PM CST. If you would like to speak to us directly, please call toll-free 1-800-581-2001 or can also email us at [email protected] for assistance. Thank you for taking the time to provide your feedback. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Aug 16, 2021

Hi Joanne, Thank you for taking the time to provide us with your feedback and speaking with us today. Our Wig Experts have a number of different methods we can use to help you find the perfect style and color, including a free virtual face-to-face consultation. Feel free to return our call at 1-800-581-2001 or book a virtual consultation in the link located at the bottom of Wigs.com. We would love the chance to help you find your perfect color. Please do not hesitate to reach out when you are ready to try again! Thank you, The Wig Experts

Response from Wigs.com – The Wig Experts™Jul 6, 2021

We appreciate your feedback and are eager to have you send the wig back so we can inspect it and determine if the correct color was sent out to you or if we need to update our description on our site. Please know we take your feedback seriously and are looking forward to the return. We will be sure to reach out once we receive it back.

Response from Wigs.com – The Wig Experts™Jun 24, 2021

We are very sorry to hear this piece didn't work out for you. We have received the item back and are currently processing your return. You will receive your refund in the next 2 business days. We appreciate your feedback and will have one of our experts reach out to you to assist you with finding a short summer piece for you!

Response from Wigs.com – The Wig Experts™Jun 11, 2021

We appreciate your feedback and are eager to have you send the wig back so we can inspect it and determine how we sent out a wig that sounds like it did not pass our quality control process. We will reach out once we receive the piece back and inspect it.