Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Feb 28, 2022

Hi Jay Dee, We are so sorry to hear this order was not the quality you had expected. We would love to help you find a more suitable match for you. In order to better assist you, we did attempt to reach you by phone. Please don't give us! If you would like to call us directly for help or book a free virtual consultation we would love to help! We may also recommend to avoid "basic caps" as these do feature permatease which are those short hairs you had mentioned. We are here for you and please do not hesitate to reach out with any questions and are happy to help guide you through this journey. Warmest Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Feb 16, 2022

Hi Cheryle, Please don't give up! We know trying to find your perfect hair online is hard. Color swatches appear differently online when we look at our phone or computer monitor compared to what we see in person. Models wearing these styles may use products to show the potential looks that can be achieved so out of the box it may be a bit different than expected but that's why we are here to help you. It sounds like you would benefit from a free virtual consultation so we can meet with you face to face from the comfort of your home at a time that is convenient for you. These are so easy and really do minimize the need to return your orders. You can always call us for help too! Our number is 1-800-581-2001 and we are here Monday through Friday from 8:00am to 6:30pm to assist you. One of our experts will be reaching out to you today to assist you. We would love to help you find the perfect color and hair you will love to wear. We are here for you and can offer you guidance and support through your journey. Respectfully, The Wig Experts

Response from Wigs.com – The Wig Experts™Feb 9, 2022

Hi Toni, We hate to hear this style did not work for you. In order to help you with this we have sent you your return label and instructions, so you do not need a printer to return your order. We would love to help you find the perfect style for you. Our Experts are available to you Monday - Friday 8:00am to 6:30pm CST if you would like to return our call to 1-800-581-2001. Thank you for allowing us to serve you and we hope you will allow us to continue to do so. Take Care, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 11, 2022

Hi Karen, We are sorry to hear this order did not work for you. We are glad to hear the return process was easy for you. Please feel free to call us directly at 1-800-581-2001 or book a free Virtual Consultation to meet face-to-face with an Expert for recommendations on your perfect color and style! We are here to help and we hope you will allow us the chance to help you find hair you will love. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 7, 2022

Hi Suzy, We are very sorry to hear this color and fit did not work for you. We understand it can be disheartening when you need to return but please don't give up! We are here to help and would love the chance to find you find hair you will love to wear. We have received your return and are currently processing your refund. Please return our call or book a virtual consultation with us to meet face-to-face via Zoom with one of our experts. We thank you for allowing us the chance to serve you and hope to speak with you soon. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 30, 2021

Hello Christina, We are so sorry to hear this order did not work for you. While images are helpful to show which looks can be achieved we understand it can feel disappointing when it does not meet our expectations right out of the box. Our experts are here to help you and we hope that you will allow us to assist you with achieving your hair goals. We do see your return is scheduled to arrive at our fulfillment center on Friday December 3rd. Please allow 5-7 business days to process your inspection and refund. Please feel free to return our call at 1-800-581-2001 or book a Virtual Consultation to meet face-to-face with one of our Wig Experts. We thank you for allowing the chance to serve you and for taking the time to provide us with your feedback. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 25, 2021

Hello Pamela, We are incredibly sorry to hear about your experience. We thank you for bringing this to our attention and greatly appreciate you taking the time today to speak with our Client Care Manager, Tanya. We never want any client to feel this way. We will use this as an opportunity to learn and train our team so this does not happen ever again to you or another client. We thank you for allowing us to make this right, as well as providing us with a teachable moment. We are currently shipping your gift with purchase out to you today along with an extra gift. We hope to provide you with only the best level of service going forward. Every client deserves to feel special and valued, because you are and we are extremely grateful that you have chosen us to shop with and serve your alternative hair needs. Warmest Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 6, 2021

Hello Hair Diva, We would love the chance to help you find your perfect hair topper or wig. We thank you for taking the time to let us know about the quality of service you received and for allowing us the chance to serve you. We do see your return has been processed and your refund has been issued as of Monday October 4th. Don't give up! We are here to help. You are welcome to book a Virtual Consultation to meet with us face to face and see products and receive recommendations via Zoom or call us directly for assistance at 1-800-581-2001. We look forward to hearing from you! Thank You, The Wig Experts