Wigs.com – The Wig Experts™Reviews of wigs.com

I might change my rating, we'll see. So far not impressed. Ordered a topper 7 days ago and it has not even shipped despite the website stating that it would ship in 1-3 days. This is an edit. Received an email from customer service stating " I just want to make you aware the 1-3 days that you seen is our processing time we have before the item is shipped out. The free shipping has an 7-9 business day delivery time frame to get to you. I hope this clarifies some confusion you may be having." Thing is, I ordered the topper on 12/31/2024 and emailed on 1/6/2025. Email stated it was shipped on 1/7/2025, 7 DAYS LATER so I AM NOT THE ONE WHO IS CONFUSED. Bad enough that it wasn't shipped on time, but to not accept responsibility and try to gaslight me and put it on me is unacceptable. I will not shop here ever again. Really horrible way to treat a customer. Also, IF the weather was a factor, as stated in the reply from Wigs.com, then why was I told something different in the email? Seems to me they are trying to deflect and influence the opinions of others who might read my revew.

The wig i just ordered on December 16, 2024, as well as many other wigs are not the quality that I have ordered from your company in the past. I order a wig that is nice and the next wig, that is the same brand and style, will not be the same quality. It can be so disappointing when this happens so often.

2 stars because I was actually surprised I didn’t have to chase’em down. I got my Refund. But given the wigs I received, I shouldn’t have had to pay for their prepaid label. I made certain to use it for Tracking. So, they DID give me my Refund. The 2 wigs I chos; My mistake may have been choosing the same color, Melted Marshmallow. Shown SLIGHTLY ombré a mid dark root, a slightly lighter brown to the temple then an ash blonde to light cool at tips. It was their ONLY ASH option? They had 3 funky color options?? What I was sent 3” of DARK Espresso. 3-4” of Toffee Brown the rest bleached white to tips. Not only was it a horrible Ombré each color too drastic to look ombré? But it looked absolutely nothing like the photos shown on line. I even looked on their App to be very sure before ordering. Buying a Wig on line, one has to trust the Retailer goes above and beyond to show the Buyer an accurate representation of WHAT THEY WILL received. Each wig in every color should be shown on a stand, at every angle. And then shown on a model in video, no childish Tik Tok wanna be. An average model, wearing each color, in video bust up, 360. Obviously updated at least annually. And if your Operations in Indonesia starts making Stripey clown like wigs, how?? Don’t you have managers there? Aren’t they walking the line, seeing what’s being made. First sign of clown wig. Operations should stop, but don’t push that crud on us!! Fix it or show the clown wig on line! You won’t sell any, that’s why. You have no idea what you will get when you order from wigs.com. And you will have to pay $11 to return. They won’t accept any responsibility, in fact I was never able to speak to anyone. But I did get refund. So 2 star. 0 Star for the wigs! I cannot recommend them unless you have time and money to waste. Blessings!

The right side of the wig is much longer than the left side, it's almost comical looking. In order to wear the it, I will need to pay my hairdresser fix it. I do like the color though. Unfortunately, the wig is not returnable otherwise I would definitely return it. I doubt I would order from this company again.

I did not like the service I received. I ordered a wig and forgot to check the free shipping box. So I called within 5 minutes and was told I had to pay for shipping because the ordered was already being processed. The lady was very rude to me in the conversation. I will not use wigs.com in the future

I am waiting for my full refund I never used it the hair did not look anything like pictured it was dull very plain and no curl just need my refund

I was asking for help from one of your legend experts that explain my problem and what color I had purchased, she was a less than no help to me. She did not offer to help me find a different color. She had no idea what to do. I purchased two different pieces from you and two different colors at two different time. I was forced to pay return postage on both items which is not particularly fair if you’re going to have an Internet business. I probably won’t be buying anymore extension pieces or toppers from you. I also doubt this review will be posted. Certainly not the experience you promised

The wig I received was not as pictured!