Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Apr 29, 2022

Hello Cynthia, Thank you so much for taking the time to speak with us today. We are sorry this was not a suitable match and we know shopping for our first wig can be difficult but we look forward to helping you find the perfect style and color for you. We are here for you and always happy to help any way we can. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 28, 2022

Dear Sunny, We are sorry for your frustration. The Loyalty Points Program is designed to assist clients when there is not a current sale or promotion available on Wigs.com in order to assist clients. This is not an uncommon practice for many companies that offer similar programs. We know this can be disappointing. For this reason and a number of other reasons, to assist our clients with the cost, Wigs.com offers the frequent sales up to 30% off for all of our clients in addition to the manufacturer's sales that you mentioned. We hope you will continue to let us serve you, as we offer a number of other great benefit beyond the points programs. We value you as a client and hope you will allow us the honor of being your go-to business for hair. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 28, 2022

Hello Salena, We are so very sorry to hear about the condition in which you received your order. Please be advised we are happy to accept any returns, even if they are international orders. Please return our call to 1-800-581-2001 or reply to our email so that we can assist you with this matter as soon as possible. We would appreciate the opportunity to rectify this matter for you. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Apr 12, 2022

Hello Ellana, We are sorry to hear this was not a suitable match for you. We know shopping online can be challenging. Please keep in mind that photos of wigs on models may be styled to show the potential looks that can be achieved with a bit of styling or product. We'd love to help you with an exchange. In order to better assist you, we did attempt to reach you by phone. Please return our call or book a free virtual consultation to meet with an expert face-to-face. We are here for you! Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Mar 28, 2022

Hello Mary, We know shopping online for color can be challenging. We would love to help you with your exchange and finding the right color. In order to better assist you, we did attempt to reach you by phone. Please feel free to return our call at 1-800-581-2001. We are here for you! Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Mar 23, 2022

Hi Linda, We are so sorry to hear this was not a good fit for you. If you are having trouble with the size we would love to meet with you to help. Not being able to try before you buy can be discouraging but with our free virtual consultation service, we can meet face-to-face via Zoom to go over your measurements and help you find the perfect wig. You are also welcome to call us directly at 1-800-581-2001 to speak with our team of experts directly. We hope you will allow us the chance to help you. Warm Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Mar 15, 2022

Hi Stephanie, Thank you so much for taking the time to speak with me today. I'm sorry about this recent order and we are here for you whenever you decide you would like to try again. Thank you for allowing us to serve you and I hope you will allow us to do so again in the future. Have a wonderful day! Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Mar 3, 2022

Hi Michele, We are very sorry to hear this color was not a suitable match for you. We do our best to provide the best recommendations for our clients but would love the chance to get it right for you. Virtual Consultations are free and a great tool to help with matching color or providing more accurate color recommendations. We would also love to hear about how we can improve your experience, especially regarding how we can improve our return policy for you. Please return our call or book an appointment for a virtual consultation. We would love to help you! Respectfully, The Wig Experts