Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Feb 3, 2025

We acknowledge your concern regarding the situation. As per the information provided by the representative you have been in contact with, we have commenced a claim with UPS. Please be aware that this procedure generally takes 7 to 9 business days to finalize. To expedite this process, we kindly request that you respond to any calls from UPS, as they will be reaching out to verify information related to this claim.

Response from Wigs.com – The Wig Experts™Jan 29, 2025

We understand that you may be frustrated about the recent sale. As part of our commitment to providing exceptional customer experiences, we regularly offer sales throughout the month. Please remember that orders eligible for the 30% discount must have been placed within 24 hours of the sale date.

Response from Wigs.com – The Wig Experts™Jan 23, 2025

Dear Jeannie, we regret to learn that you are dissatisfied with your purchase. Please be assured that all items listed on our wigs.com page are new and sourced directly from the manufacturer. We apologize for the delay in processing your refund. It seems that you have shipped the item to our corporate office instead of our fulfillment center. Consequently, we have had to transfer it to our fulfillment center for processing. Please note that it typically takes our returns team 7 to 9 business days to issue a refund once the item has been processed.

Response from Wigs.com – The Wig Experts™Jan 22, 2025

Hi Vicki Thank you for bringing this matter to our attention as per your tracking records indicate the shipment was marked delivered we will have a customer service representative contact you in 24 hours to assist you in resolving this matter.

Response from Wigs.com – The Wig Experts™Jan 22, 2025

Dear Carol, We regret to hear about your dissatisfaction with the price. We have noticed that the item has been returned and refunded. Please be aware that in the future, you can always contact us through our customer service, and we will be happy to assist you with a price adjustment for any orders placed within 24 hours of a sale date.

Response from Wigs.com – The Wig Experts™Jan 20, 2025

HI Ru, we are sorry to hear you were experiencing issues with viewing your order please note by no means do you have to download an app to view your order as we do send email updates to our customers directly including tracking numbers so you may follow along with shipment.

Response from Wigs.com – The Wig Experts™Jan 17, 2025

Dear Pam, We sincerely apologize for the inconvenience you experienced during the checkout process. Please be aware that free shipping is not automatically applied; you must actively select this option at the time of checkout, as we provide multiple shipping choices. Regarding the 30% discount, you are required to apply the coupon code in the designated section during checkout. We would be more than happy to refund you for the 30% discount, especially since this is your first order with our company. A customer service representative will contact you within 24 hours to assist you further.Sincerely,

Response from Wigs.com – The Wig Experts™Jan 10, 2025

We understand your disappointment with the quality of your recent wig purchase. We sincerely apologize that it didn't meet your expectations, especially given your previous positive experiences and the sensitive circumstances surrounding its use. Unfortunately because we were unable to receive this item back as a return we were unable to see if the item was defective we do note your need to use the item for the customer however for this reason we will be happy to offer you a 30% off coupon on your next purchase as we do note this is your first time ordering with us and this is not the experience we would like you to have. To claim coupon please reach out to us via our customer service number 1800-581-2001.