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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Bruce
The clips don't really work. Doesn't anchor at all. Very very thin hair.
Response from Wigs.com – The Wig Experts™Aug 13, 2026
Bruce, We’re sorry to hear the clips did not provide a secure hold and that the hair was thinner than expected. Please contact our Client Care team for additional assistance.
Jennifer W.
It look terrible! Does not blend!
Response from Wigs.com – The Wig Experts™Aug 13, 2026
Jennifer, We’re sorry to hear the product did not blend as expected. We appreciate your feedback and understand how disappointing this can be. Please contact our customer service team so we can assist you with your concerns.
Caryn R.
Not what I was expecting Little "Combs" don't hold my thin hair Took forever to arrive Won't be using them
Response from Wigs.com – The Wig Experts™Jul 21, 2026
Thank you for your feedback. We're sorry to hear the hairpiece did not meet your expectations and that the clips were not a good fit for your hair. We also apologize for the delay in delivery. We appreciate you sharing your experience and will pass your comments along to our team.
emmie
Ordered the very expensive Carrie Lite Petite human hair wig. The color 1B was misrepresented. It is a ridiculous box- dyed blue black with a plastic doll hair shine. The wig itself was too small for my 21 inch skull and looked absurd. Like a black coon skin cap on my head. This mass produced highly overrated wig from Jon Renau is not worth $200 let alone close to $3000. I tried it on briefly and returned it. I am still awaiting my refund. Last wig I will order from Wigs.com or any other online purveyor. The alternative hair industry offers us only poor quality and predatory pricing. I will stick to my clippy.
Response from Wigs.com – The Wig Experts™Jul 21, 2026
Emmie, Thank you for sharing your feedback. We're sorry to hear the wig did not meet your expectations in regard to the color, fit, or overall quality. We understand how disappointing that experience can be. If your return has been received, please allow 2–5 business days for processing, with an additional 3–9 business days for your financial institution to post the refund. We appreciate your comments and will share them with our team.
Donna P.
This wig is poorly made. The synthetic hair at the crown sticks straight up and I had to wet it down and form it better with my hands but the hair still pops back up at the crown. It appears to be placed incorrectly at the crown or the hair there are just too short. The bangs are also weird and it doesn’t lay right. Sparsely sewn into wig. I have been using this wig for a decade and this one is the worst one I have ever gotten.
Response from Wigs.com – The Wig Experts™Jul 15, 2026
Donna, We're sorry to hear this wig did not meet the quality you've come to expect, especially after wearing this style for so many years. That is certainly not the experience we want for our long-time customers. We appreciate you sharing your feedback regarding the crown, bangs, and overall construction, and we'll be sure to pass your comments along to the manufacturer for review. Thank you for taking the time to let us know about your experience.
Annoco
The wefts shows badly, will return. The fibers are nice and the color is lovely, but it’s a no.
Response from Wigs.com – The Wig Experts™Jun 10, 2026
Annoco, Thank you for sharing your feedback. We are sorry to hear that this wig was not the right fit for you. While we're glad you liked the fiber quality and color, we understand how disappointing it can be when the wefts are more visible than expected. Fit, density, and cap construction can vary from style to style, and we recognize that this one did not meet your expectations. We appreciate you giving it a try and hope the return process goes smoothly. Thank you for your honest review and for sharing your experience.
GM
It is OK but seems longer than in picture. Don’t like the bangs
Response from Wigs.com – The Wig Experts™May 14, 2026
GM, Thank you for your feedback. We’re sorry to hear the style wasn’t exactly what you expected. We understand how important the length and bangs are to the overall look, and we truly appreciate you sharing your experience. Your comments help us improve, and we hope we’ll have the chance to provide a better experience in the future.
Norma S.
The 2nd wig that frays at the lace front rendering the wig useless after one wash.
Response from Wigs.com – The Wig Experts™May 14, 2026
Norma, We’re very sorry to hear this happened again, especially after only one wash. We understand how frustrating and disappointing it is when a wig does not hold up as expected, particularly at the lace front area. This is certainly not the quality experience we want for our customers. We’d appreciate the opportunity to review the issue further and help find a resolution. Please reach out to our customer care team with your order information and photos if possible. Thank you for bringing this to our attention.
