Wigs.com – The Wig Experts™Reviews of wigs.com

I recently purchased a wig. I loved the style and fit and decided to keep it. However I did notice a "tangled" area in the bangs. I thought maybe it was hairspray. Not knowing anything about wigs I took it to my hairdresser to see how to "fix" it. That's when she informed me that the spot involved was actually "melted". Someone most likely took a flat iron to the bangs! I called Wigs.com, they were very apologetic and told me to return it. Which I did. However the Return Deptartment refused to take it back because it was "damaged"!! despite a number of back and forth email discussions they still refused to take it back. This problem should have been I dentified the First time it was returned by an individual!! Think twice beforw you buy, and doubled check when you receive it. You just might get "burned" like I did!!

Possibly the worst online experience I’ve ever had. All over the website it says Free Shipping however when you place an order the shipping is set to 3 day or priority or something. You have to deselect that option and opt in to the free shipping. I noticed this right after I hit Oder and thought wait did I see a shipping charge? So I immediately reach out. Maybe 3 minutes had passed. Over the next few days I received numerous responses saying they could not find my order and to please send the order number and my zip code. I did that of course and attached THEIR RECEIPT FOR MY PURCHASE. They said they still couldn’t find it. Then they charged my card $1200. Then I immediately got another email that said we still can’t find you order…even though they just charged me. Then they said they couldn’t stop the order bc too much time had passed. I contacted them on the 13th and it didn’t ship till the 17th. So even though I HAD inadvertently paid for the expedited shipping nothing came any faster than a regular free delivery. It’s not set to arrive until the 22nd. I’ve of course filed a complaint with my bank so I’ll get my money back. They also require a signature for delivery which they will not get. They have chosen to lose out on a 1200 order over $10 shipping they could have just refunded me (they refused to do that). So this is one way they are making money. Could I have paid the $10? Sure but I stand on principle and if you tout for free shipping as a benefit to doing business you should not make your customers jump through hoops to get it. It’s so scammy and sneaky. I continue to get these emails saying they can’t find my order but they have charged my card 1200 so I guess they DO have it. It’s a daily occurrence. My inbox is filled with dozens of wigs.com emails. One says can’t find your order. Another says your order is on the way. These AI generated replies are insane and hopefully it backfires on the companies that are switching to this.

Waiting on my refund. Color very wrong and quality of hair piece not good.

Service was great. Color, hair quality great. But I haven’t been able to wear it: the hair falls forward which falls too close to face. Worst of all, the bob I’ve ordered several times in the past( Cameron, lite) flips up. I look right out of the 50’s. I’ve tried multiple times: wetting it, pinning rollers to make a page boy or at least fall straight down . I can’t change it, and I can’t wear it. In all the wigs I’ve had, this is the first I’ve had that I couldn’t work with, if even needed, and fix. I didn’t contact or send back because I’ve never experienced this and so thought as time went on, I could fix it. It ‘s clear now that I can’t. Expensive lesson. I also finds out now, no local salons will work on ANY wig if they didn’t sell it. Any suggestions for what more I can do? It’s Jon Renau, my favorite. Thx

I am still waiting for my credit and u can’t talk to a human to find out where it is

The color was listed as brown but when it came it was blonde. Can’t wear it. The part was on the wrong side for the way I wear my hair. Texture was nice

The quality and color of my Rachel Welch wig that I ordered was terrible. Nowhere near my old wig color or thickness! I immediately returned it same day. Still waiting on my refund to my account now 4 days later! NEVER ORDER FROM THEM AGAIN!

The item was promised by a certain date, but whenI contacted their help line they said it was on back order & it would be another month for delivery. It was already charged to my account! I think this is totally unacceptable customer service!