Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Sep 28, 2023

Hi Jennifer, We apologize for the quality of the Carrie wig you received. We truly appreciate your lovely feedback about our service and your refund. We would love the opportunity to assist you with finding a better-quality piece for you! Our experts are available Monday - Friday, 8 am - 6:30 pm CST, for phone or video consultations. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 20, 2023

Hi Linda, We apologize for the packaging of the hair product. We went ahead and refunded you in full for the order. Please let us know if we can be of further assistance. Warm regards, The Wigs.com Experts

Response from Wigs.com – The Wig Experts™Aug 28, 2023

We are saddened to hear that this item did not work out. Please know this item is heat friendly and you are encouraged to style it using a heat tool such as a curling iron. However, we truly appreciate your feedback as we are always looking for ways to improve. We have sent a direct email offering our further assistance to resolve this matter. We hope it is to your satisfaction and we look forward to hearing from you soon.

Response from Wigs.com – The Wig Experts™Aug 18, 2023

We completely understand and we are sorry this item did not work! However, we are here to help! As mentioned in our email we urge you to take advantage of our free virtual consultations. This will give us the opportunity to go over measurements, style, and color. We have also provided more assistance with our return process. We truly look forward to hearing from you and further assisting!

Response from Wigs.com – The Wig Experts™Aug 3, 2023

Hi Jeannine, We are sorry the colors didn't work out on the Pixie Perfect and Allure you ordered. We will refund you once we get those back. We noticed you ordered Winner Petite in R9F26; we hope that color is closer to what you want. If not, our Client Care Manager also contacted you to assist with color. We hope your new style is just right! Have a fabulous day! The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Judith, We are sorry that the color for Cameron Lite Petite you received didn't work out. We also apologize for any confusion regarding your refund. You were fully refunded for the item, less shipping costs to you and return. We hope this helps clarify and please know if you have any other questions or concerns, our representatives would be happy to assist you. Thank you for your feedback. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 6, 2023

We apologize that shipping costs seem high. Please know, we offer FREE Standard Ground Shipping on orders over $150 (before taxes), and all shipping promotions apply to US Ground shipments only. Keep in mind, US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option. However, shipping costs are calculated at checkout and prices vary on location. We also do our best to have our sales often to help with overall costs. We strive to find ways to improve our services, so we truly appreciate your feedback. Thank you for choosing Wigs.com and we look forward to assisting you in the future!

Response from Wigs.com – The Wig Experts™May 17, 2023

We are sorry to know you received an order you were not satisfied with. We truly appreciate your feedback as we are always looking for ways to improve. We have sent a direct email with more information on how to return the items for a refund. We look forward to hearing from you!